Media gateway showing sync primary excess in sync timing.

[Richard_Harrow]

So we're having this issue where our media gateway's alarm LED is red and is giving the "sync primary excess" alarm when running the "show sync timing" command. Is there any way to get rid of this alarm? The T1 PRI's working just fine. There's no issues with the incoming calls and outgoing calls.

 

[AvayaTier3]

Type MG?

Can you login to your media-gateway?
post output from "show sync timing"

 

[Richard_Harrow]

It's a G430 gateway.

This is the output:


I've also included the fault output which shows the sync primary excess error.

Please note that we moved the ISDN T1 PRI to the other gateway because of the LED showing on the local G430 gateway.

 

[AvayaTier3]

CM need to remove media-gateway translations for ds1 board
For alarmed gateway:

set sync switching disable
set sync source local
clear sync interface primary

show mgc list
This should show
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