Media gateway showing sync primary excess in sync timing.

[Richard_Harrow]

So we're having this issue where our media gateway's alarm LED is red and is giving the "sync primary excess" alarm when running the "show sync timing" command. Is there any way to get rid of this alarm? The T1 PRI's working just fine. There's no issues with the incoming calls and outgoing calls.

 

[AvayaTier3]

Type MG?

Can you login to your media-gateway?
post output from "show sync timing"