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mail extensions calling phones 2

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beth08

Technical User
Nov 17, 2004
62
US
hi
can anyone assist in knowing why extensions dedicated to a mail server - 7112, 7113, 7114 etc would be calling phones and blocking up inbound lines and callers from getting through at a particular time of the night/day?
 
what does the user get when they answer?

Signature===========================================
Artificial Intelligence Is No Match for Natural Stupidity.

The latest survey shows that 3 out of 4 people make up 75% of the population.

The original point and click interface was a Smith & Wesson.

Red meat is not bad for you, it is the green fuzzy meat that is bad.
 
They just get whats like fax tone when answered...

thks
 
do you have the fax on demand capability? Have them transfer the call quickly to a fax machine in the office. You would get multiple calls and from different ports for unsucessful delivery. How many phones get this type of call?

Signature===========================================
Artificial Intelligence Is No Match for Natural Stupidity.

The latest survey shows that 3 out of 4 people make up 75% of the population.

The original point and click interface was a Smith & Wesson.

Red meat is not bad for you, it is the green fuzzy meat that is bad.
 
thanks i will get them to try - not sure if we have fax on demand capability but it happens to a group of about 10 phones. Maybe they have reports that run each night that may be unsuccessful as you say...

I'll give the transfer a go though!
 
i might check the mail server for something strange scheduled at that time... it does not sound like a switch problem.. if the calls were from cp, and your using desktop or fax on demand i would look at the cp config...

anytime we have a report of a fax like tone calling a station we either forward the station to a fax (if possible) or have the user try to transfer...

john poole
bellsouth business
columbia,sc
 
Meridian Mail was default routing to 3000 which is an ACD queue that the agents sit at.

got it sorted...
 
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