MERLIN MAGIX Release 3.0
MERLIN MESSAGING Release 3.0
New Product Announcement !
MERLIN MAGIX Release 3.0 and MERLIN Messaging Release 3.0
The MERLIN MAGIX updates include a number of new features as well as enhancements to the built-in calling group and administrator capabilities. The MERLIN Messaging changes include enhancements for unified messaging as well as more robust voice mail capabilities.
MERLIN MAGIX Release 3.0 Feature Summary
a.. Verification of Account Codes and Music On Hold Features
b.. Enhanced features to support call center agent capabilities including:
Independent Agent IDs for Calling Groups, and Group Ring Calling Groups
c.. Added tools and capabilities for call center administration including:
Account Code Verification, Group Calling Music-on-Hold, Simultaneous Caller Info
d.. New R3.0 features supported by new CTI Link driver, new WinSPM R8 tool
MERLIN Messaging Release 3.0 Feature Summary
a.. Unified Messaging Application for voice and email messages
b.. Enhanced capabilities and controls for managing voice mailboxes
c.. New and updated features for accessing and retrieving messages including:
Auto Copy, Phantom Mailbox, Message Retrieval Order, Message Preview,
Message Status Change, Message Back-up/Replay, Message Speed-up/Slow-down