Lync(SFB) Integration 2

[effectivecommunicat]

Greetings,

I wanted to see if anyone has any knowledge or experience with the Lync integration to Avaya IP Office (R9.1 Server Edition) to use Avaya as the PSTN for outside parties on Lync/Skype Conferencing? The customer i am working with has Lync from O365 and i have set up the client side integration in the past, but i imagine if it needs to use the IPO as the PSTN it would need to be an onsite Lync Server with SIP trunks to it. I found a link online to get this set up but it did not have notes/resolution for the Skype/Lync Conferencing part of it.

Does anyone have any info on this?





Thanks!

effectivecommunicat
ACIS, ACSS Certified

 

[effectivecommunicat]

Here is the link:

http://www.networknet.nl/apps/wp/archives/2614

effectivecommunicat
ACIS, ACSS Certified

 

[intrigrant]

We do Avaya here and as it concerns me : I am allergic to M$ Lync.
Try another forum with microsoft specialists.

 

[effectivecommunicat]

intrigant - I get it and I am an Avaya partner and have been for several years, which is why i posted it to this group and obviously do not have in depth knowledge of Lync/SFB. Since Microsoft owns 98% of the OS out there, it is my preference to integrate and play nice rather than say "nope, ask microsoft" and end up losing the entire solution to them. Again, I get it and will take this to a Microsoft forum.

effectivecommunicat
ACIS, ACSS Certified

 

[Demce0501]

Through much aggravation, I have this working. What is it exactly that you're having trouble with?

 

[effectivecommunicat]

Thanks Demce0501. I have not tried implementing this yet, but rather quoting it out to a customer and the customer wanting to verify if there is a way to make Lync conferencing use the Avaya for outside PSTN calls.

My question would be what is the setup (IPO Server Edition? Onsite Lync Server? direct SIP trunk integration or did you use a AudioCodes gateway, etc.)?

Also, when users schedule a Lync/Skype Conference it creates an Outlook invitation. How can people outside of the office dial into the SKype/Lync Conference (or is that possible)?

Thanks a lot!

effectivecommunicat
ACIS, ACSS Certified

 

[kyle555]

As far as I've ever used it on the enterprise side, it basically just hijacks voice and video requests in the Lync/Skype client and sends them to IP Office. Because the integration is client side, the Avaya plugin doesn't care if you're on O365 or premise based.

As far as I understand it, the whole idea with MS is that, to get outside of it, you need a Mediation Server and you need to pay for an enterprise voice license per user who may want to get past that mediation server - on the other side of which you might put an Audiocodes gateway, or SIP trunk to an IP Office or a SIP service provider.

Cisco's UC integration for Lync and Avaya's Communicator for Lync basically do the same thing - try to tie in nicely with the Lync client on a MS basic user license and steal the voice/video part to send to the PBX

http://marketingtools.avaya.com/kno...interop/Lync_Integration_IPO_Fundamentals.pdf

For the most part, it works fine for basic call handling. I know with CM it took a while before it supported bridged appearances and there are scenarios where it's a no go - like a large enterprise with many systems and you put this integration on the 1 PBX for your one smaller client in that large organization - up until now, they'd lose the ability to Lync voice/video with anyone inside Lync to enable Avaya voice/video to your PBX, so it can be a bit of an all or nothing proposition.

Though, with R10 going GA anytime now, there may be some improvements there. Lord knows people won't be using Avaya's IPO presence/IM solution for anything good!

 

[pkdev]

Hi effectivecommunicat,

I've already used IPO as a PSTN gateway for MS Lync/S4B environment.
The networknet.nl post is a great beginning to do this but the 2nd post never came up so it doesn't cover the Conferencing part of Lync.

Anyway, as you do not have a on-prem S4B set-up, so the only way to achieve this is to make an hybrid deployment of S4B to get a mediation server on your customer's site.

But as PSTN Conferencing is just an option in O365, your customer may prefer to pay for it and don't get the headache to build an hybrid deployment.

For R10 Lync plugin, I've just test it. It works with S4B 2016 client and O365 but it achieve only 2 basic functions on IPO, make a call from S4B client and update your presence status to "in-call".
I've never managed to make transfer work and the only mid-call function is hold/retrieve ...

 

[effectivecommunicat]

Thanks pkdev & kyle555 that was exactly what I was looking for with this post.

effectivecommunicat
ACIS, ACSS Certified

 

[derfloh]

@pkdev
Transfer (blind and assisted) works. While on a call dial a new number or S4B contact from within the S4B main window (buddy list). First call will be put on hold and the second number will be dialled. In the second S4B conversation window you get an icon with ...
Klick on the dots to transfer the call. Never tested conferencing tbh.

 

[hairlessupportmonkey]

http://www.sangoma.com/

some pretty nice integration products, including a full SFB server with SBC

ACSS - SME
General Geek