TwystedPair
IS-IT--Management
I inherited the phone system at the company that I work for less than a year ago. Because of a complete lack of documentation, I am still having a hard time wrapping my brain around it.
Here is my current issue. I am working with an S8700 Media Server, with a remote site, supposedly setup as an LSP. The remote site has IP phones and a G700 gateway. The phones at the office have been going up and down regularly over the last couple of days. When they stop working, the only thing that they see on the display are the extensions for each line appearance. They do not see date, time, or anything else. When they pick up the headset, all they hear is dead air. They cannot call internally, externally, or receive calls. After some digging, I opened a ticket with Avaya support. The initial tech dialed in and saw that the G700 was unregistered, but couldn't tell why, so she dispatched a tech. I won't bore you with the details of what the tech found, because it is irrelevant to my current question. One major problem that he said I have is that the G700 was never configured correctly. He said that the routing table was completely empty, and that is has never received translation updates from the main S8700. He explained to me the process of how the translation updates are supposed to work, but I have no clue how to make them happen. All I really need to do is make it happen at least once in between now and tomorrow morning when I get the tech and engineer back on the phone because the phones still do not work. Any help or direction is greatly appreciated.
Here is my current issue. I am working with an S8700 Media Server, with a remote site, supposedly setup as an LSP. The remote site has IP phones and a G700 gateway. The phones at the office have been going up and down regularly over the last couple of days. When they stop working, the only thing that they see on the display are the extensions for each line appearance. They do not see date, time, or anything else. When they pick up the headset, all they hear is dead air. They cannot call internally, externally, or receive calls. After some digging, I opened a ticket with Avaya support. The initial tech dialed in and saw that the G700 was unregistered, but couldn't tell why, so she dispatched a tech. I won't bore you with the details of what the tech found, because it is irrelevant to my current question. One major problem that he said I have is that the G700 was never configured correctly. He said that the routing table was completely empty, and that is has never received translation updates from the main S8700. He explained to me the process of how the translation updates are supposed to work, but I have no clue how to make them happen. All I really need to do is make it happen at least once in between now and tomorrow morning when I get the tech and engineer back on the phone because the phones still do not work. Any help or direction is greatly appreciated.