Local, 911, Toll-Free COR not working?? 1

[DennisTheMenace]

The system is 1+ years old and when it was put in, Avaya set up a COR 5 called "800,911,local" I just added a new station with that COR assigned to it. No dice. The extension can't call out for local OR toll-free. (I didn't test the 911 part). Called AVAYA support and they told me it was billable?!? (heed that as a warning to test all your features right away!)

I've been scanning some of the postings - and the FRL, ARS, Dial Routing and Time of day is all quite confusing??

Here is what the COR 5 is set up as:
FRL of 7
Time of Day Chart 1

Under displ syste feat the Time of Day Routing is ON.

Any clues where to start looking?? We have a Definity G3 w/ an S8500. Several Agents, Vectors & Queues, so I don't want to screw any of that up?!?

Thanks in advance for any input!

-Dennis


=====================
Remember - YOU ARE UNIQUE!!!... Just like EVERYONE ELSE! ;o)

 

[rgtrgt]

send us a paste of a few ars entries.

 

[DennisTheMenace]

Sorry about the formating... Lost the easy to read table w/ a copy-paste!

Dialed String Total Min Total max Route Pattern Call Type Node Number
0 1 1 p1 op
0 8 8 p1 op
0 11 11 p1 op
00 2 2 p1 op
01 9 17 p1 iop
011 10 18 p7 intl
101xxxx0 8 8 p1 op
101xxxx0 18 18 p1 op
101xxxx01 16 24 p1 iop
101xxxx011 17 25 p1 intl
101xxxx1 18 18 p1 fnpa
180 11 11 p1 fnpa
1800 11 11 p2 fnpa
1800555 11 11 p1 fnpa
1809 11 11 p1 fnpa
6 7 7 p1 hnpa
611 3 3 p1 svcl
6577133 7 7 p4 hnpa
9 7 7 p1 hnpa
911 3 3 p5 svcl
976 7 7 p3 hnpa

-Dennis

=====================
Remember - YOU ARE UNIQUE!!!... Just like EVERYONE ELSE! ;o)

 

[rgtrgt]

are you in a 7 digit dial area?

 

[DennisTheMenace]

Yes. You dial a 9 plus the seven digit local number.
-Dennis

=====================
Remember - YOU ARE UNIQUE!!!... Just like EVERYONE ELSE! ;o)

 

[rgtrgt]

what software version are you running?

 

[DennisTheMenace]

Software Load: R013x.00.1.346.0
Mem Config: G3xV13

=====================
Remember - YOU ARE UNIQUE!!!... Just like EVERYONE ELSE! ;o)

 

[rgtrgt]

list trace the tac of the station & paste it

 

[DennisTheMenace]

How do I determine the TAC of the station?

=====================
Remember - YOU ARE UNIQUE!!!... Just like EVERYONE ELSE! ;o)

 

[rgtrgt]

list trac sta XXXX

 

[DennisTheMenace]

11:59:18 Setup digits 7853507
11:59:18 Calling Number & Name NO-CPNumber NO-CPName
11:59:18 Proceed trunk-group 2 member 4 cid 0x7e7
11:59:18 Alert trunk-group 2 member 4 cid 0x7e7
11:59:40 active trunk-group 2 member 4 cid 0x7e7
11:59:43 idle station 589 cid 0x7e7

=====================
Remember - YOU ARE UNIQUE!!!... Just like EVERYONE ELSE! ;o)

 

[DennisTheMenace]

Previous was a working local number... this is a denied toll free number:
12:06:46 tone-receiver 01A0303 cid 0x817
12:06:46 active station 589 cid 0x817
12:06:52 dial 91800242 route:ARS
12:06:52 denial event 1796: Caller TOLL Restricted D1=0x5d D2=0x817
12:06:52 denial event 1751: No AAR/ARS route pat/pref D1=0x5d D2=0x111c0019
12:06:52 dial 91800242 route:ARS
12:06:52 denial station 589 cid 0x817
12:06:54 idle station 589 cid 0x817

=====================
Remember - YOU ARE UNIQUE!!!... Just like EVERYONE ELSE! ;o)

 

[rgtrgt]

did that call complete?

 

[DennisTheMenace]

Changed the COR 5 setting to
Calling Party Restriction: all-toll

The local calling is now successful, but the toll free call was denied. Can't do 800, 866, or 877 calls. Will test the 911 after all of the other settings are correct. Those guys don't like too many "tests" to dispatch.

-Dennis

=====================
Remember - YOU ARE UNIQUE!!!... Just like EVERYONE ELSE! ;o)

 

[rgtrgt]

check the ars toll list, or change the 1800 ars entry to use p1

 

[DennisTheMenace]

Changed 1800 ARS Entry to use P1 and that did not work. The following is the DISPLAY TOLL 1800:

Dialed Toll CDR
String Min Max RCL List FEAC 1 2 3 4 5 6 7 8
1800 11 11 x x
1800555 11 11 x x

-Dennis

=====================
Remember - YOU ARE UNIQUE!!!... Just like EVERYONE ELSE! ;o)

 

[rgtrgt]

remove them from the toll list

 

[DennisTheMenace]

Thanks rgtrgt!!

To summerize the solution for all searching the forums for the exact same reason, here is what ended up working:

CHANGE COR 5
Calling Party Restriction: all-toll

CHANGE TOLL 1800
"unchecked" the Toll List Column

CHANGE TOLL 1866
"unchecked" the Toll List Column

CHANGE TOLL 1877
"unchecked" the Toll List Column

-Dennis

PS - Know of a way to make sure 911 works for ANY phone (including the above COR 5) without having to "test" it?

=====================
Remember - YOU ARE UNIQUE!!!... Just like EVERYONE ELSE! ;o)

 

[rgtrgt]

send it out p1, to be sure you may have to test, but explain when they answer that you testing 911 complaiance.