Limit to #s used on softphones 5

[robspwing]

Hi all,

Thanks in advance. We are running the Avaya IP 500, with IP Office Manager Version 6.2(14) if that helps.

Some of my users are running the IP Softphone (IP Office Phone Manager PC Softphone Ver 4.2.19)

We have the issue when one of our users will call another company that has several options on there auto attendant menu, after about 8-9 digits the softphone will not let us put in additional #'s. Is there a limit or somewhere that I can change this setting?

 

[TomMills]

its a tricky one to troubleshoot certainly.

im not that experienced with monitor, but one of the other guys might be able to tell you whether traces would show the info you need?

0118999 88199 9119725..3

 

[amriddle01]

@Tom was here

http://www.tek-tips.com/viewthread.cfm?qid=1538274

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[TomMills]

ouch, that comes from the top!

0118999 88199 9119725..3

 

[robspwing]

Thanks amriddle01!