LDNs

[ddimitrie]

We have an LDN:
DN 5200
CPND
NAME ATTENDANT
XPLN 9
DISPLAY_FMT FIRST,LAST
TYPE LDN

we need to remove it and make 5200 an ACD queue.

How do we do this????????????????????

 

[johnpoole]

very carefully. if you have did's they will all stop working if you remove the ldn, any 4 digit number will turn them back on. to change ldn just do the change and x5200

john poole
bellsouth business
columbia,sc

 

[ddimitrie]

I think I need to explain what I am doing. I'm sorry, but I am not quite sure what you mean.

Currently we have an Option 11C with many DIDs in the range xxx-5200 to xxx-5399, xxx-5600 to xxx-5699. xxx-5200 is answered on a console. We want it to be answered by a voice menu. For any normal DID number, I would simply create a dummy ACD queue in LD23 pointing it to Meridian Mail to a matching VSDN entry.
However, here I get an error (sorry, I am at home and can't get the SCH code) if I try to create a dummy acd queue - the difference seems to be that xxx-5200 is an LDN. As far as I can tell, this is the only LDN on the system.

These DIDs terminate on a PRI.

I was told to use LD20 for this, but that doesn't seem right at all, that is for PRT - I don't know what LD to use.

 

[johnpoole]

ldn_data is printed in load 21, it is change in load 15.

ld 21
prt
cdn
0


john poole
bellsouth business
columbia,sc