LCR Question

[C0mmUN1cAt0r]

I currently have a customer who needs changed to the way there IP office is set for lcr. At the moment we have the following short code

S/C = ?, Number = 1656., Feature = Dial - This works fine

They are now changing carriers and are tying to setup extension billing, because of this the IP office needs to be set to send extenion numbers out

Spoke to avaya on this and they gave us the following codes to try

S/c = ?, Number = 1620,,E Feature = Dial or
S/C - ?, Number = 1620,,EN Feature = Dial

Neither appear to work when we test, and it looks like when a person trys to dial out it tries to ring 1620, am i missing something simple here? any help would be great

Cheers

 

[C0mmUN1cAt0r]

provider reborn

still a little confused, why 0N through to 9N?

in my instance the company doesnt dial a prefix, so are all these reuired?

Also on your 0N why is this different to your 1N, or the 1N different to the 2N
e.g

0N/1620,E0N/Dial
compared to
1N/1N/Dial
or
2N/1620,E012342N/Dial

 

[C0mmUN1cAt0r]

anyone have any more info on this?

 

[C0mmUN1cAt0r]

anyone left to help out with this, really doing my head in now! when i start to dial out, for example an 0161 number the system doesnt send the 1620 out before I have say dialled the 01, so its not instant, however when I use the current 1656 lcr code it works fine, (maybe because it doesnt have to send the extension)