LCR Question

[C0mmUN1cAt0r]

I currently have a customer who needs changed to the way there IP office is set for lcr. At the moment we have the following short code

S/C = ?, Number = 1656., Feature = Dial - This works fine

They are now changing carriers and are tying to setup extension billing, because of this the IP office needs to be set to send extenion numbers out

Spoke to avaya on this and they gave us the following codes to try

S/c = ?, Number = 1620,,E Feature = Dial or
S/C - ?, Number = 1620,,EN Feature = Dial

Neither appear to work when we test, and it looks like when a person trys to dial out it tries to ring 1620, am i missing something simple here? any help would be great

Cheers

 

[tlpeter]

This is from the help


Example: Replace Outgoing Caller ID
This short code is useful in a "call center" environment where you do not want customers to have access to the number of your direct line; you want the general office number displayed. The sample short code below will force the outgoing caller ID to display 123. Note: The usability of this feature is dependent upon your local service provider.

Short Code: ?

Telephone Number: .s123



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[C0mmUN1cAt0r]

thanks but is this realted? i want each individual extension number to be sent out, not one specific number i.e 123

 

[tlpeter]

Then do this in lcr

?
dial
.
0

And put this in at every user

?
dial
.s and then the nuber they must send
0


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[amriddle01]

If the extension has a DDI that number will be sent out by default or if not using the mentioned shortcode will send out the number you specify but that number must be within your DDI range. It does not send out extension numbers

ACS - IP Office Implement

 

[C0mmUN1cAt0r]

amriddle, accoring to avaya it does, in my shortcade thats what the E is for, (extension)

 

[amriddle01]

Well say for example my companies number is 0123 45678 and that is what you dial from home to ring it, how can the system sending out 201 make any sense? If I dial 201 from home I guarantee it will not ring my company. It needs to be proper number on the public exchange....or am I misunderstanding what you're saying?

ACS - IP Office Implement

 

[tlpeter]

amriddle is right
You can not send a number you do not own !
That would give a lot of problems

Lets say you have a range of 1000 DDI's

123451000
till
123451999

Then you can send any number within 1000 / 1999
But not 123452000


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[C0mmUN1cAt0r]

i think i am confusing people, i am aware of how ddi's work and this is not the issue, i know that with these you can only send numbers you own from the network, apprently though the carrier code is stripped off what has been sent to the network and somehow the network are able to take what extension has called out, so somehow for example ext201 the 201 must be being sent at the end of the number dialled out, hense the E which does this!?

 

[tlpeter]

Then you make it like this

?
dial
.s1234517E

Then E wil send the last remaining digits
In this case 201


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

If they are doing this how do they get around the fact that some areas numbers are longer than others like 11 or 12 digits? Or have they asked you how long your internal numbers are? If so the E should have worked, but I notice you put a , instead of a . in the shortcodes on your original post! Was this a mistake, as it needs to be a . for it too work i.e S/c = ?, Number = 1620.E ,Feature = Dial

ACS - IP Office Implement

 

[IPGuru]

Avaya were close but not close enough

the TN field needs to be one of the following

<LCR>E. - Send Access code followed by ext
<LCR>DE. - Send access code , wait for connection send extn as DTMF followed by Number
or possibly <LCR>YE. Sa above but wait for call proceed msg.

Avaya were trying to insert delays in to the output, which is not valid on IDSN dialing

 

[ProviderReborn]

1620 is C&W right or Energis.
The code your giving is for extension level billing yes?!

So what andy is trying to achieve is when dialling one 1620 you recieve tone from the carrier, and then andy IPO should send over the extension as DTMF then dial the number.
Andy company then get itemised bill per extension.

Take out all your shortcodes in LCR and dial manually.
1620, beep from carrier, enter extension number then dial the number. See if it routes then.

Also check how many digits the carrier is waiting for.
As far as I knew C&W usually were set to 3 digit extensions.

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[intrigrant]

SC=? >> all what is dialled by the user
TN=NsE >> N = copy the dialled number here s = send the following as CLI : E = extension number dialling the shortcode
Action=Dial

maybe the provider want the extension number as DTMF (very unlikely but anything is possible)?
then do this
SC=?
TN=NDE >> N = copy the dialled number here D = wait for connect and send the following as DTMF > E =
extension number dialling the shortcode



NIHIL NOVI SUB SOLE

 

[mattKnight]

maybe the provider want the extension number as DTMF (very unlikely but anything is possible)?

It isn't as unlikely as all that...

In the UK, certain LCR providers will provide a bill based on the extension that originated the call. This information is provided by dialling 4 digit lcr access code then a extn number then the destination number

i.e. to ring 01234 567890 from extn 203 you would dial

184020301234567890

The LCR provider would accept the 1840 as its access code then the 3 digits as account / ext code.

It isn't often I get to teach Intrigrant anything, but this is one of those times!



Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[ProviderReborn]

As I say 1620 is Extension level billing for Cable & Wireless/Energis.

I know that code all day long.
I would suggest you check it can be dialled normally with out automatic digit insertion and check the amount of digits the carrier is expecting.

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[ProviderReborn]

Hi Andy, I Have had a look at one of our setups.

LCR is built like this:

Its done as. ShortCode / TEL / Feat

0N/1620,E0N/Dial
1N/1N/Dial
2N/1620,E012342N/Dial !!Where 01234 is your area code!!
3N/1620,E012793N/Dial
4N/1620,E012794N/Dial
5N/1620,E012795N/Dial
6N/1620,E012796N/Dial
7N/1620,E012797N/Dial
8N/1620,E012798N/Dial
9N/9N/Dial
999/999/Dial emerg
112/112/Dial emerg
121/1280/Dial
141N/1620,E141N/Dial

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[ProviderReborn]

sorry i forgot to edit some of my area codes. I hope this bit sticks out.

the first line was 01234 the others I left as 01279 by mistake

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[C0mmUN1cAt0r]

hi thanks for all the replies on this

Ok, I went to site and did some test calls,

with no lcr codes in place, I dial 1620 and recieve a tone from the provider, I then, for example, dialled 236 (ext) then my number out e.g 01611234567, this worked

I then tried with various short code examples people have given me, the 1620 goes out ok but I dont get the tone from the provider and eventually a message from them saying I have dialled an incorrect number

It is obviously possible somehow!

If I just use a normal code like this

s/c = ? num = 1620. feature = dial

this works

the problem seems to come from getting the extension number in after the 1620 and the proceeding with the outgoing number,

ProviderReborn I didnt quite understand your codes you sent, why would I put in the area code? is this the area code of where the system is, or each area code they may dial (theres hundreds!)

 

[ProviderReborn]

Its your local area code you need to put in and C&W cannot determine your local area.

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