Keep VM from answering...

[hma3]

I've got a pilot on a 7.1 MCS connected to a T1, and they have an line that rings in from a 800 number and they do not want the VM to pick up. I've checked the VM and that line does not have an entry, and the same thing for the extension. However after 4 rings the VM will pickup to the General delivery mail box. Is there something I can do to stop this?
Thanks
-hma3

 

[norstarboy125]

whatever ext that the 800 is ringing to take off the fwd no ans...

 

[JBinSanD]

As N*boy125 states, if a set with that line is ringing, and they have a forward no answer, it will goto the mailbox. It also may be Prime set setting on the target line.

 

[Dasheen]

Verify the line isn't assigned to be answered by the AA after 4 rings Check AA programming in the callpilot/NAM.

 

[SupportDude]

Could be getting there via Prime as well.

-SD-

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