issues with voicemail

[mdillinger]

I am having an issue with our voice mail. We are having issues where a user will get a new voice mail but when the user access voice mail, it does not say that the user has any new voice mails. The users can either have phantom extensions, ones that don't have a phone physically assigned to them or with a user that has a regular phone. Sometimes the system will prompt the user for new voicemails 2 or 3 days later. Would an upgrade to voice mail only work? We are currently running Voice mail Pro 4.0(23)

Thanks!
Mike

 

[TomMills]

is your system running 4.0 as well?

an upgrade would be worth it. both system, voicemail and all user apps.

4.0 was a bit dodgy in many ways. i would suggest upgrading before looking into this much further.

0118999 88199 9119725..3

 

[mdillinger]

Yes we are running 4.0 across the board for all our systems currently. I have read that 4.0 is very buggy. Would it be worth it to upgrade the voicemail now and then our systems later? We only have the one voicemail server and about 5 other units(2 412's and 2 406's). I have been communicating to my boss about doing the upgrade and we are very cautious due to the fact that when we upgraded to 4.0 it broke a lot of stuff and took several days to get fully operational again.

 

[TomMills]

4.2 is much much better than 4.0. if you are going to upgrade then you need to do it all in one go realy, everything should always be running at the same level

0118999 88199 9119725..3

 

[mdillinger]

Thanks for the information TomMills,
I will continue to read the avaya site and this forum to see about the process to upgrade to 4.2 on everything. Hopefully it won't break stuff or delete stuff like our upgrade to 4.0 did from 2.1 LOL. everything should be the same such as short codes, hunt groups, ICR, etc I would hope.

 

[TomMills]

2.1 to 4.0 is a pretty big jump.

4.0 to 4.2 will be much more straightforward, not too much has changed. its mostly new features, you have already crossed the lcr to ars bridge so you dont need to worry about that.

0118999 88199 9119725..3

 

[mdillinger]

Again,
Thanks for the info! I am totally clueless when it comes to the phone system. I know enough to be dangerous and break it LOL. The last thing I want to do is tank the entire system. This forum is a life saver to me so far. Keep up the good work.

 

[TaureanDragon]

A daft question maybe, but with multiple IP Offices, are the IP-Offices arranged in an SCN, and only one connected to the VMPro?

 

[tlpeter]

Yes, that is called centralized voicemail and is the only supported voicemail in a SCN

The main system usualy has the vm system and is set on voicemail pro/lite
The rest has is set on centralized voicemail


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______________
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[TaureanDragon]

Agreed. Centralized voicemail is the only supported scenario. My point is that if it is not arranged with the IP Offices arranged in an SCN and a single IP Office conected to Voicemail, but arranged with more than One IP-Office connecting to the same\or different Voicemail(s), I would have thought this would give the sort of problems discribed. This is not to say that I have verified this.