Issue lost the personal contact on Avaya H175 (SIP Phone )

[Fouad48]

Hi everyone,

I have an issue when we add a new Personal Contact on the new Avaya H175 , after reboot or just login/logout we lost all Personal contact.


Any idea about this issue I'm waiting for any answer...


Many thanks

 

[gwebster]

Contacts should be backed up via PPM. It sounds like that is not happening in your case.

 

[Fouad48]

gwebster .... Thank you for your replay... Yes correct I select in the phone to save contact in Aura store

So where it would be the issue ??


Many thanks

 

[kyle555]

do a "traceSM" on the Session Manager, and you can filter by extension and PPM to see if your set is sending those messages.

 

[Fouad48]

Okay I will do it and tell you thanks