Issue for configuring IP Office for outgoing calls (SIP)

[sibelius1234]

Hi all,
We have an issue with incoming calls with SIP lines. No problem for outgoing calls. When we try to call someone on the IP Office 500, there is a message which say that the IP Phone systems doesn't find the station. For example, there is a line like 1660*xx.xx.xx.xx (our operator send the 4 last digits) in order to join the station 1660. The station is in the IP Office but not reachable ... Thanks for your answers.
Kind regards

 

[jamie77]

What have you got set in these area's:

SIP URI in the SIP trunk form
SIP URI in the User form
ICR's

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Football is not a matter of life and death-It is far more important!!!!

 

[sibelius1234]

SIP URI in the SIP trunk form :
URI local : Use authentication name
Contacter : Use authentication name
Afficher le nom : Use authentication name
Inscription : Primaire
Groupe entrant : 170
Groupe sortant 170
Appels maximum par canal : 10

SIP URI in the User form :
Nothing in the User Form. When you've got the folder SIP URI, the outgoing calls doesn't work ...

ICR's :
Id du groupe de lignes : 170
Destination : 1660 (doesn't work with '.')
Other fiels : default

Thanks for your help

 

[Bas1234]

If you put the last 4 digits in the incomming callroute, your provider sends 4 so put 4 in!

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[IPOfficeIreland]

you need to have 1660@xx.xx.x.x as a valid uri somewhere in the system.

The best place is in the SIP User tab as changes and additions are easy and don't require a reboot.

Create 2 URIs, 1 for out and 1 for In.

In the Out set Use Authentication Name, Out ID 5
In the Incoming set use User Data In ID 5

In the incoming routes put..

Incoming ID 5
Digits 1660
Destination 1660

 

[Bas1234]

TheTaker, he should have a valid uri, otherwise he could not make call outgoing.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[IPOfficeIreland]

yes a valid uri for outgoing but needs 1 matching for incoming also, in sip user or in the trunk

 

[sibelius1234]

Thanks for your help.
I have had a look in the trace of an incoming call and I am surprized that the number which is seeking is 1660@xx.xx.xx.xx where xx.xx.xx.xx is the public IP address

 

[sibelius1234]

Thanks for all. All is OK right now. We have just tested on another IP 500 and it works fine ...