Is there some way topick up a call on hold (PRI)??

[thephoneboy]

I have a customer MICS 7.0 with PRI and 2 answering positions. Large volume of calls. When one of the answering positions puts a call on hold. Is there anyway for the other answering position to pick up a call on hold???? Example - X221 and X222 are answering calls. Sometimes there volume is such that they juts answer calls and put them on hold. So if X222 is done with her calls and X221 still has 4 calls holding. X222 wants to be able to pick up calls on hold at X221. Any thoughts would be appreciated. Thanks.

Sincerely, thephoneboy

 

[Deweyhumbolt]

SWCA keys. They answer call, touch SWCA key and it appears on both telephones. They are officially Parked and will be hearing MOH.

Adversity is Opportunity

 

[thephoneboy]

I have never used SWCA keys. I will have to read up on them. Are the calls going to show up on the SWCA buttons on each phone? I won't bother you thanks for the heads up. I will read on this tonight when I get back in to the office. Thanks again.

Sincerely, thephoneboy

 

[Deweyhumbolt]

System Wide Call Announce. Yes, calls appear on both telephones. There is even a Ftr code to grab the call on Park the longest.

Adversity is Opportunity