Is it a fault or is it a feature - M2250 3

[chrisay59]

I have a new site that has 3 x M2250 + SMILE Consoles, now imagine the scenario, an Internal Call Dials the Operator, he/she answer the call and puts that party on hold, during this time the calling party hangs up. They then pick up their hand set to make another call to discover they have no dial tone, the call is still held on the M2250/SMILE Console (both items give same "fault" indication). They do not get dial tone back until the Operator Releases the call. My question is this a fault or a feature as it happens on all three consoles, which are all set up exactly the same?

Regards

Chris

 

[pronei]

Paste the config for one of the 2250's.

 

[hhallett]

What the heck is a "SMILE" Console?

Regards,
Harry
"The legitimate powers of government extend to such acts only as are injurious to others. But it does me no injury for my neighbour to say there are twenty gods, or no god. It neither picks my pocket nor breaks my leg." --Thomas Jefferson

 

[chrisay59]

Here is the TNB of one of the M2250 and the ATT_DATA

REQ: prt

TYPE: tnb

TN 8 0 4 0

DATE

PAGE

DES


TN 008 0 04 00 VIRTUAL
TYPE 2250
CDEN 8D
CTYP XDLC
CUST 0
ERL 0
SGRP 0
SETN 008 0 04 01
ANUM 01
IADN 62011
ALPD NO
SSU 0000
ICDR ICDD
ABAN ABDD
CPND CNDA
QTHM 04 NUL NUL NUL
AADN
DNDI DNDA
DAPC DAPA
LANG 00
KEY 00 SSC 0000
KEY 01 BKI
KEY 02 RFW
KEY 03 ADL 33000
KEY 04 ADL 33001
KEY 05 ADL 33366
KEY 06 ADL 62000
KEY 07 ADL 62424
KEY 10
KEY 11
KEY 12
KEY 13
KEY 14
KEY 15
KEY 16
KEY 17
DATE 16 JUL 2008


>ld 21

PT1000

REQ: prt

TYPE: att

TYPE ATT_DATA
CUST 0


TYPE ATT_DATA
CUST 00
OPT ABDD AHA BIND BIXA BLA BOHD DNCA DRE
DNI DRE FACD IC1 XTG IDP XLF XBL
FKA MCTD NCA CUI MWUD LOD PSD RECA
REA SYA SLD SIAD THPD ATDA
ATDN 0
NCOS 7
CWUP YES
CWCL 2 4
CWTM 10 20
CWBZ NO NO
EFLL 0
MATT NO
RTIM 30 30 30
ATIM 0
AQTT 30
AODN
SPVC 00
SBLF NO
RTSA RSAD
SACP NO
ABDN NO
IRFR NO
XRFR NO
ADHT 0
AFNT 0
AFBT 0
IDBZ NO
PBUZ 02 10
ICI 00 R000
ICI 01 DL0
ICI 02 LD0
ICI 03 LD1
ICI 04 LD2
ICI 05
ICI 06 INT
ICI 07
ICI 08
ICI 09
RICI

 

[pronei]

CLS AHD will turn off autohold.

 

[BillCorv]

It is a feature.
The operator controls the call.
The operator must release the call.
If you have a call up with the operator, you cannot hang up, transfer, or conference.

 

[tnphoneman]

Correct once connected to a console that console has control of the disconnect on that call and you will not be able to make another call until the operator releases the call unless you have a second DN on the set.

Things you can not do when connected to a console:

Hang up on them
Transfer them
Conference them.

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The latest survey shows that 3 out of 4 people make up 75% of the population.

The original point and click interface was a Smith & Wesson.

Red meat is not bad for you, it is the green fuzzy meat that is bad.

 

[chrisay59]

Thanks guys, the customer of course isn't happy....hhallett a SMILE Console is a PC Based program that interfaces with the M2250 thus giving screen based directory help, email via LDAP integration plus a host of other functions, however often the only time you SMILE is when you are ripping the F£$&ing thing out!

 

[dulfo666]

chrisay59
I agree with you there. %-(

But then again I got LOTs of sub contracted wrk installing them, becuase others refused to touch them