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IPO SE-VM loses internet connectivity

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Smitty23

Vendor
Feb 21, 2013
7
US
We have an IP Office SE running on VM and every time we plug our IPO into the customer's core switch, we lose internet connectivity. Can not figure out why this is happening. Anyone else come across this issue?
 
Indeed. By default the IPO will be doing DHCP with itself as the default gateway and all kinds of otherstuff which could be messing up you network if you left them on. Check all the LAN1 and LAN2 settings.

Stuck in a never ending cycle of file copying.
 
I'm sorry if I wasn't clear on my first post. This is actually for remote access into the IPO. It was working, but keeps failing now. We had internet access into the IPO until we plugged into the customer's core switch. Not sure if the problem is on the IPO side or the customer's equipment.
 
unplug ipoffice from the network and then on a local pc see if you can ping the ipoffice, if you can then you have a duplicate ip address/conflict

 
Good idea, but I don't believe we can run that test because this is a Virtual Machine setup.
 
Some other details:
This is a virtual server. NIC1 from the server is our IPO default LAN 1 IP address which plugs into the customer's switch using port 18. The customer's switch has port 27 coming out of the same switch going into our port 1 of the POE. We used to have access with this set up.

If we unplug from port 18 and go directly into port 1 of the POE, we will not be connected to the outside world.
 
You should check the VMWare vSwitch config regarding it's cabling and VLAN config.
 
You sound like you do not know the server edition very well.
Also the part internet access sounds odd to me.
Did you have access to the server edition without a VPN? if the answer is yes then don't do this and request a save way of access.


BAZINGA!

I'm not insane, my mother had me tested!

 
What does the core switch port 27 status show when you plug it in?

Do you have BPDUguard disabled?

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
 
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