IPO R11 - mobile twinning user request

[CRomanos65]

One of my users has uncovered an issue with mobile twinning - if a user swipes decline on their phone for a forwarded collective call-waiting hunt group call the cellular carrier sends the call to VM and stops ringing the group. If they just let it ring, and no one else picks up, the call is correctly sent to the group VM box in VMPro.

My assumption is that this is working as designed - from IPO's perspective, when the carrier sends the call to mobile VMail on the decline event, IPO sees it as the call has been answered (by someone) within the voicemail no-answer time.

The request from my users is this - can we have IPO play an announcement when a twinned call is answered, like "this is a forwarded call, press 1 to accept", or something similar?

Our previous hosted system, Zang, actually DID have this feature, and it would solve the problem, since a declined call would go to cellular VM, but since cellular VM wouldn't respond with DTMF "1", the PBX wouldn't recognize it as being answered.

Thanks in advance - I'm a long-time lurker, but just signed up specifically for this issue.

 

[derfloh]

It's not possible. You can route the call through VMPro to achieve this but this will lead into a situation where you have to enter a short code as twinning target. This way you will not be able to use FNE functionality.

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[CRomanos65]

I considered VMPro, might still be an option though. We're not using mobile call control so my users wouldn't be missing anything.

 

[derfloh]

Then you need the whisper page action

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[CRomanos65]

How would whisper page fit into this equation?