IPO Basic Edition 10.1.3 VM to Email woes 1

[Stengrad]

this is what I'm getting guys... I have tested SMTP connection OK with the telnet25 app from the customer site and recieved the test emails... head is hurting from banging it on the wall at this point. Hope you can help.... (pertinent information is starred out)

10:33:05 685257mS LVMail: Notify: Extn104 New: 3 Old: 0 Saved: 0
10:33:05 685257mS LVMail: Message recorded. Email mode(2) Addr(****@****.net) Locale(enu)
10:33:05 685257mS LVM(email): VM Email request added to queue - size = 1
10:33:05 685258mS CMExtnTx: v=104, p1=0
CMVoiceMailStatus
Line: type=DigitalExtn 2 Call: lid=0 id=-1 in=0
Called[Extn104 Msgs=3 Old=0 Sav=0] Type=Default (100) Reason=CMDRdirect Calling[00000003] Type=Default Plan=Default
Display [Extn104 Msgs=3]
Timed: 17/08/18 10:33
10:33:05 685261mS LVM(email): LvmEmailManager woken up...
10:33:05 685261mS LVM(email): LvmEmailManager ProcessNewMessage: From(**********) To(Extn104) Mode(2)
10:33:06 686183mS LVM(email): Send SMTP message
10:33:06 686188mS SMTP: SMTPServer New Email...
10:33:06 686188mS LVM(email): LvmEmailManager ProcessNewMessage: Message start(a74cd) 1st read(a74cd) end read(a7641) audio(a7867) end(a786c) duration(927) audio size(161280)
10:33:06 686188mS LVM(email): LvmEmailManager snoozing...
10:33:06 686192mS SMTP: SMTPServer woken up... Session 00000000 Client 00000000 State 0 Q Size 1 current_message 00000000
10:33:06 686192mS SMTP: SMTPServer Initialise Session...
10:33:06 686193mS SMTP: Initialising communications to SMTP Server [IP Address = ***.***.***, port 25)
10:33:06 686193mS SMTP: EMail list is now 1 records long
10:33:06 686193mS SMTP: SMTPServer Connecting... Session f4ef00ec Client f18cfbcc tls 0
10:33:06 686193mS SMTP: SMTPServer snoozing...

Senior Field Technician
Hampton Roads Communication Technologies

Http://hrct.net

 

[Telecomboy]

Do you have the gateway entered with the IPO?

 

[Stengrad]

YES, I have the network gateway programmed into the IPO if that is what you mean.

Senior Field Technician
Hampton Roads Communication Technologies

Http://hrct.net

 

[Telecomboy]

What are you using to send the emails? smtp server, gmail, office365, exchange?

 

[Stengrad]

We are using an SMTP server.

Senior Field Technician
Hampton Roads Communication Technologies

Http://hrct.net

 

[Telecomboy]

Not going to lie, basic edition has its flaws and it wouldn't surprise me if it was an issue here. If you have everything configured correctly it should be very plug-n-play with an on-site smtp server. Can you monitor the smtp server to see if it is seeing anything attempt to connect? I'm sure you've done this, but I would also reboot the IPO as if it has an issue sending a message it will stop trying until the next time it is rebooted.

 

[Telecomboy]

Also, delete all new messages from the mailbox you are using to test as I have seen it fail sending if there are already messages in the mailbox. Clear it out and start with no messages each time you test it.

 

[Stengrad]

We are able to monitor the SMTP server and we do not see any connect attempts from the public IP address of the site. Our SMTP server is off site, but has no issues with Samsung Officeserv VM to Email, so yeah, I do believe it is something with the IPO. I will try your suggestions. Maybe even default the vm to email programming, merge/reboot and re-enter it. I do remember in the past where things would get buggy with a user configs or something, and we would have to delete, and merge, and then re-program for things to smooth out.

Senior Field Technician
Hampton Roads Communication Technologies

Http://hrct.net

 

[pmcook]

Was this a mistake when you starred out the IP?

[IP Address = ***.***.***, port 25)

Or are you actually missing a whole octet?

 

[Stengrad]

The issue ended up being that the customer had an Apple Airport sitting next to the ISP router that I thought was a storage device. I had connected the IPO to the ISP router instead of the Airport. Once I realized this and connected/set new IP addresses, everything worked correctly. Thanks for the replies.

Senior Field Technician
Hampton Roads Communication Technologies

Http://hrct.net