IP telephony down

[lhiraman]

Hello, we have a hybrid telephone system running about 20 IP phones and about 150 digital phones. For some reason all of our IP phones are down. I notice that there is no link light to the card on the Hi-Path.

Does anyone know how to reset the card? I restarted the DHCP server that gives out the IPs and I actaully tried using a new port on the network switch and still no link.

 

[obtsystems]

Check if there is a green light on the hg1500 card
Do you have the manager e tool?

 

[donb01]

I've managed to pull this off while experimenting with some SIP clients on my PC.

Figure out what slot your STMI2 board is in it might be 1-1 or 2-1 depending on how many cabinets you have.

You can try DISPLAY-BCSU:TBL; to find that out (expert mode)

When you find that, what has worked for me is:

DEA-BSSU

DI for deactivate immediately (I think that is first)

ltu = 1

ltg = cabinet

slot = slot of your card
; at end to skip the rest

On my system it can take 5 - 10 minutes for it to say it has finished with the command.

Then to bring it back up:

ACT-BSSU

AUL - tells it to activate and reload the card (I think that's first)

ltu = 1

ltg = cabinet

slot = your board as above

; at the end to skip the rest.

On my system it can take a couple minutes longer to activate the board than it does to deactivate it, and after it says the command is done it still takes another minute or two for the phones to come up.

So it will look sort of like this for my system:

DEA-BSSU
type= DI
ltg= 1
ltu= 2
slot= 1;

ACT-BSSU
type= AUL
ltg= 1
ltu= 2
slot= 1;


Hope that helps. Since it's down I would tell you to just yank the card, wait 15 sec and put it back in, but I don't know that system well enough to know if that is safe to yank that card while it's live, and if you have a contract and your vendor monitors your system it will send out a call for help from that. (or the system might freak out and reboot, which would make things worse!)

 

[lhiraman]

THank you!

I ran a restart-bssuen,1,2,1;


Everything back up