IP Office Contact center 9.0 reviews 2

[shadow181]

Hey Folks,

Anyone out there installing the 9.0 contact center? We used to install CCC, and CCR but frankly they didn't work very well for us and we found the reporting was inaccurate. The new version has some nice features with Chat and email integration, and I have a customer that it would fit perfectly. The issue is that I am a bit gun shy and don't know if I want to open this can of worms based on my past experiences. Does it actually work as advertised?

Thanks

 

[biv343]

My mother told me that if I had nothing good to say to not say anything at all.

That's all I have to say.

 

[AACon]

We have a guy that is *really* good with IPO, and he's having a hard time with it. So far, it's a bit of rubbish. It was a hack job done to an existing piece of software. It had some spit rubbed on it and some logos changed and then packaged with a shiny bow made of sorrow.

It needs work.

-Austin
ACE: Implement IP Office

 

[shadow181]

A shiny bow made of sorrow, that's rich!

 

[tlpeter]

I find it is terrible.
It is CIE (Tenovis) and renamed to IPOCC.
They changed it a bit but after playing with it i love CCR again while i haven't installed CCR for more than 3 years.


BAZINGA!

I'm not insane, my mother had me tested!

 

[sizbut]

A product that makes CCR look good". You get a start Peter.

Stuck in a never ending cycle of file copying.

 

[shadow181]

Ok so we won't be going the IPOCC route, any suggestions on a product that will do a web chat/email/phone integration with live and historical reporting for a call center that actually works? Spoke to xima and it's in development,any others?

 

[Johnhyde]

How does ACCS compare to IPOCC?

Is ACCS better then IPOCC?

 

[tlpeter]

ACCS is introduced without any introduction
I have only seen the software download and further nothing so it is probably a pile of shit too

BAZINGA!

I'm not insane, my mother had me tested!