IP Office Cisco Call Manager SIP Configuration Issue - Help please!

[defh]

Hello forum members, I´m new to the forum and I wanted to share with you a problem that I can´t figure out.

We have been using an IP office 406 (recently upgraded to 5.0) in one of our locations (Location A) and we have a second location (location B) that has a Cisco Call Manager. I have been trying (with no success) to configure SIP trunks between the two systems for basic telephony.

We have configured both IPO and CM and have tried making calls but so far I´m experiencing the following:

- When calls are being originated by the CM, the phone call rings on the IPO extension. However, when I try to pick up the call, I get no audio. The person originating the call does not even know I have picked up the phone.

- When calls are being originated by the IPO I get no response at all.

I have attached the monitor output of when calls are being received by the IPO and also generated from the IPO. Could you guys please take a look at these and give me a few pointers as to what I might habe been doing wrong?

Thanks in advance for all your help,

defh

 

[amriddle01]

At least we have progress, what does monitor say now?

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[amriddle01]

In your SIP trunk do you have "Use Network Topology Info" set to None, if not try it

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[defh]

I just got one call through (from IPO to CM)!!! STUN off did it... We are now checking from CM to IPO.

Will report more in a few minutes...

Defh

 

[defh]

I have the Use Network Topology Info set to LAN1. do you want me to change that?

 

[amriddle01]

If it doesn't work consistantly it could be worth a try, leave it if your current setup is now working OK

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[tlpeter]

I would set it to none and use an iproute to route the calls to the gateway.


ACSS IP Office
APSS IP Office
APSS UC
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

In theory the Open internet setting of LAN1 should accomplish the same thing, but it can't hurt

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[tlpeter]

In theory i should be rich by now


ACSS IP Office
APSS IP Office
APSS UC
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

If you were then I would sue you for attempting to hack my SIP phone in my Ip Office..I have the monitor logs you know

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[tlpeter]

Check SSA


ACSS IP Office
APSS IP Office
APSS UC
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

Have no access at the minute, you been at it again?

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[tlpeter]

This was my first time but i get a 403-forbidden


ACSS IP Office
APSS IP Office
APSS UC
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[amriddle01]

Ha, the login code is well over 10 digits long, it will take a while to guess

ACSS Small and Medium Enterprise (SME) Communications

"What the Crocodile Hat....was that?

 

[tlpeter]

Just over 10 digis

I don't care but i love to see you delete all those alarms every hour


ACSS IP Office
APSS IP Office
APSS UC
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[defh]

Thanks guys... There are a lot of things to be considered now but at least I got the calls going.

I did see calls originating from the IPO that could not be picked up by the CM. However, all calls originated from CM were answered by the IPO. Call quality is a concern now, but at least we got started.

Defh

 

[morenot]

Can you upload your configuration file to check it

 

[defh]

Morenot, you can access most of the config on the attached link.

defh

 

[morenot]

thanks defh:

the file must be: XXXXXX.cfg

You can get it from:
Manager/file/save as:

Please send us...

 

[defh]

Morenot, I apologize but I cannot post that file. It contains information that I cannot share because of corporate policies from my employer.

I posted the Excel file which has 80 percent of the config. Also if you want you can ask me and I'll be glad to fill in the blanks and share more details of the config.

sorry...

defh