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IP Office CCR

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tdsitek

Vendor
Joined
May 31, 2007
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82
Location
US
Can IP Office 5.0 Customer Call Reporter support any external wallboards?
 
No it does not
You need to have a little patience
A wallboard will be available in the near feature



ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
Meaning the 6.0 release. Any external wallboard will work?
 
No it won't
Why do you want that ?




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
We are looking to replace customer's exisiting phone system with an IPO and they already have a wallboard in their Call Center. They want to be able to use it on the IPO.
 
You would normally buy a wallboard that works with your call centre not vice versa, they may have to bite the bullet and get a new one :-)

ACS - IP Office Implement

"What the Crocodile Hat....was that?
 
If there was to be one with R6, it would look pretty good and customizable...I imagine...is the one they have one of those dot matrix LED types?

ACS - IP Office Implement

"What the Crocodile Hat....was that?
 
Not sure i understand your post amriddle01. They already have a wall board that works with their call center. Why would they bite the bullet and get a new one when Wall Boards are currently not supported on CCR and we don't know for certain they will be in 6.0 or what will be supported.
 
If they are looking for a new phone system, the phone system and the software associated with it is the "Call centre". So whatever they bought would more than likely need a new wallboard anyway as most manufacturers use their own. And there is a wallboard coming with release 6 :-)

ACS - IP Office Implement

"What the Crocodile Hat....was that?
 
Don't forget there are third party call centre packages out there that work with the IP Office that can match CCR or CCC :-)

ACS - IP Office Implement

"What the Crocodile Hat....was that?
 
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