IP Office Call Forwarding 5

[dfalken]

Hi,

I know that this has been written about before but everything I try does not seem to work. I have an IP Office 406 with 4 POTS lines attached for trunking and some digital telephones. One user wants calls forwarded to his cell phone when he is out of the office and I can not seem to get it to work.

On the user Telephony page I have alloacated Answer Interval Seconds set to 30, wrap-up time set to 2 and individual coverage set-up to 10, Call Waiting On, Answer Call Waiting, Cannot be intruded and both Multi Line Options are checked.

On the Forwarding page I have Forward Unconditionally Checked with the forward number being the users cell phone which is set up as 91NPAXXXXXXX#.

On the Analog trunks I have call Forwarding and Disconnect Clear both checked, Trunk type set to Loop Start ICLID, DTMF Dialing, Both Directions and Bearer Any. The other settings I left to default.

 

[h382]

Call forwarding works here with the same settings, but in the number field I just have 914123315491 (example number). Works like a champ.

 

[dfalken]

Thanks h382, I tried that and it did not work either. I have the incoming call route set-up to terminate at the users extension for three of the POTS lines which the local Telco has set-up as a hunt group. The bearer capability is set-up to AnyVoice with a Priority of 1. Does this maybe have an effect on why calls don't get forwarded.

 

[cms18]

There are also a couple of settings on the Telephony tab under the System Configuration. Under this tab, make sure Inhibit off-switch calls is not checked and that Allow outgoing transfer is checked.

 

[rick4610]

I just have a second but I hope this helps. Don't forget to check your settings for trunk to trunk transfer capability. It is a security risk but won't work without it.

Rick

 

[dfalken]

rick, thanks for the advice and please excuse my ignorance but where is the ttings for trunk to trunk transfer capability

 

[h382]

If you open up manager, under the System Form, then Telephony, you'll see a checkbox for inhibit off-switch calls.

 

[dfalken]

It's not checked, do I need to check Allow outgoing transfer

 

[h382]

You want to uncheck inhibit offswitch calls, and check allow outgoing transfer.

 

[dfalken]

Unfortunately this is still not working for me. Does anyone have any other ideas?

Thanks,

 

[Shine52]

Open a Call Status window, and see if the system is actually trying to dial out, and if so, make sure the proper digits are being sent.

Figure it out damn-it!

 

[dfalken]

I checked the call status window and it is not making any attempts to call out. I'm stumped here because I have a similar IP office with a PRI that does this fine

 

[sizbut]

Trunk setting. Analog trunks - on the Line | Analog forms enable Allow Forwarding. Only relates to calls on one analog trunk going to another analog trunk.

But keep an eye on the system. The reason that option is off by default on analog trunks it that its very easy to end up with analog trunks connected to each other and not clearing down when the call ends, which won't be spotted until someone internal realises they can't make calls or aren't receiing any. Use Call Status to keep an eye on things.

 

[h382]

Starting to wonder if it's a bug. What release are you on?

 

[dfalken]

I am on release 3.1.48, but I did try to upgrade to 56 but then went back to 48 when it seemed to cause other problems.

 

[TheDoz]

If you are forwarding from a hunt group, make sure Forward Hunt group calls is checked.

"I have enough money to last me the rest of my life, unless I buy something

 

[mikem501]

Hi difalken,
I do not know if you managed to solve the problem , but if you do not have "allow forwarding" enabled, in the analog tab in the analog line configuration, an incoming call will never be forwarded to another line i.e. the way you want it to be.

By default this is ticked off for security reasons, however it is true that you may end up with calls connected with each other forever. (make sure that you are on 3.1(56)and you should not have that problem).

Forward unconditional, on no answer or on busy - they all work and if you want hunt group calls to be forwarded make sure that you tick the forward huntgroup calls. If you select to do it from a hunt group then the no answer time(for the external call) will be the no answer time field in the hunt group.
I got it working on a huntgroup, where all the members selected forward on no answer to their cellular phones. If anyone of the cellular phones does not answer the forwarded call, then the call continues to ring on the next huntgroup member. To do this however the huntgroup cannot be of a group type.
Hope this was helpful.
Cheers.