IP office analog lines with verizon fios

[dneg]

I installed a new IP office 500 V2 8.1 (69) with a combo card. I am using three analog FIOS lines. I cannot get a clear dial tone when I try to dial out, nor does the Auto Attendant pick up when I dial in. All I hear is some garbled dial tone.

I tested it with a but set and I can dial out and dial in.

I also eliminated wiring as an issue since I plugged the lines directly into the verizon test ports.

I then inserted an old Analog trunk I had on a carrier card into the 500V2. I got some better results. 2 out of the three lines give me a clear dial tone and I can dial out. The third line, no mater what port, gives me the garbled dial tone. I still cannot dial in successfully.

I tested it with another brand new 500V2 and another combo card and had the same results and the first unit with only the combo card.

I then tested it with a 500V1 running release 4.1 and using the analog trunk on a carrier card and got clear dial tone on all lines , using line apperances. However once the call started to dial I got the garbled noise on that one lines and I still could not dial in succesfully. System status shows the pre-alert and then it stops.

I contacted verizon and all they say if it works on a butt set it isn't their responsibility.
I had an electrician test the voltage on the line and he said it was fine. I have not tested it myself. That is something I don't have experience with and am not sure how to do myself.

At this point I have tried two new 500V2 and one old 500V1. Has anyone experienced this issue??

 

[pmcook]

Yes, nothing but trouble with FiOS and analog lines in many systems including Nortel and NEC. Especially bad if using them on a VoIP switch. First thing to do is an impedance match test. That is under lines, analog options. Avaya will not support anything but true copper trunks.

 

[dneg]

Thanks for you response pmcook.

I forgot to mention that I did the Auto impedance match test. That did not help either.

 

[smokinjoe2938]

get rid of fios!

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[dneg]

Verizon said they cannot install true copper. They will try to replace their equipment. If that doesn't work I am unsure how to proceed.

 

[nickburns31]

Try a DSL filter on the CO lines... Should take care of it..

 

[Telecomboy]

You can play around with the gains on each line as well. This takes time as you need to reboot anytime you make a change to the gains.

 

[dneg]

The dsl filters did the trick. Although it is now working, Verizon still claims it isn't their issue.

Any one understand what the DSL filter does that fixes the lines??

 

[pmcook]

A DSL filer is what is known as a "low pass filer" in that it only passes the very lowest frequencies ie analog POTS lines. Apparently FiOS is very noisy in the higher bandwidths; mostly stray noise. So the DSL filter excludes those frequencies. So a filter works but it is a kludge. Verizon needs to clean up their act