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IP Office 500v2 voicemail export

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mdtech86

Technical User
Nov 10, 2015
8
US
We have IP Office 500v2 control unit with the UC Module for embedded voicemail. Our storage is almost full and we would like to somehow export messages from one large mailbox and save for archive purposes. Is this possible? We are currently not using any program like Contact Recorder.
 
Transfer them using WinSCP..

Or setup the mailbox to email all new messages and store them there...

 
Check if /nohup.out out file is growing really big. If so delete it and reboot UCM
 
How do I find the /nohup.out file?

I currently just run IP Office Manager and Voicemail Pro from my PC.
 
Login on the UCM with putty to the SSH shell and enter the command "find / -iname "nohup.out", it will show the location of the file.
 
I found the wav files under root/opt/vmpro/accounts

Is there a way to obtain the information that goes along with those wav files? (phone number, time of call, etc)
 
How to clear this:

You need to be in as root on the UC module, putty in – get to admin menu and then “root” command.

Once you’re at the Linux command prompt:
[root@uc-module /]# cd /
[root@uc-module /]# find -name nohup.out

You’ll get something like this:

./nohup.out
./opt/Avaya/oneXportal/backup/openfire/bin/nohup.out
./opt/Avaya/oneXportal/openfire/bin/nohup.out
./opt/vmpro/nohup.out

Do this to delete all the nohup.out files - rm means “remove”

[root@uc-module /]# rm ./nohup.out
rm: remove regular file `nohup.out'? y

Do this for all the nohup.out files listed. BE VERY CAREFUL WITH THE RM COMMAND. You can do serious damage as the root user.

[root@uc-module /]# rm ./opt/Avaya/oneXportal/backup/openfire/bin/nohup.out
rm: remove regular empty file `./opt/Avaya/oneXportal/backup/openfire/bin/nohup.out'? y

reboot the UC module. (just type in “reboot” as the root user)

The command “df –h” will show you how much drive space is free, down to 44 percent now.

[root@uc-module /]# df -h
Filesystem Size Used Avail Use% Mounted on
/dev/sda2 22G 9.0G 12G 44% /
tmpfs 1007M 0 1007M 0% /dev/shm
/dev/sda1 512M 33M 454M 7% /boot

 
The info is embedded in the files and not readable.
Use Voicemail to email to send the files to a email receiver, the files will have readable names and on the server the files will be automaticly deleted if you use the option "forward"
This applies only to new mails though..
You could setup a mailbox with forward to email enabled and then forward messages from one mailbox to the forwarded VM.
Then current messages are send to email and deleted from the mailbox.
 
Just following up if anyone was in the same pickle as I was.

The information is readable. If you open the WAV file with a text editor, it displays the caller ID information at the top on the page. Extracting that information is a whole different story, but it is there.
 
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