CorbinMyMan
Technical User
We have an IP Office 500 system coupled with a FaxFinder 420. Worked great for years. Last month AT&T decided copper was out and fiber was in. We were switched to fiber service for our local PRI. Ever since then, all outgoing faxes work fine UNLESS you dial an 800 toll free number. Nothing was changed in the IP Office for FaxFinder system. We still receive faxes to the FaxFinder which get routed to user emails, and we send faxes from the FaxFinder software which gets routed to the FaxFinder server, then the IP office dials and connects. I think it has to do with the fax tone but I'm not sure. If I dial the 800 fax number from my IP Phone on my desk, I get a fax tone on the other end, meaning it worked. But if I dial the same 800 number from the fax software or a fax machine in the building, it doesn't work. I've gathered logs of each call and am still confused. Remember faxes work if you dial a long distance number (which goes out our long distance trunk, and is a different carrier, hmmm I may have just answered my own question). Is there something in my IP Office config I need to change?
Here's the log of a successful fax going out a non-800 number:
Notice the dialed digits are all at once. Here's a log of when I try to fax to an 800 exchange:
Notice how it is only dialing 3 digits under DIALED DIGITS and then dialing more in the trace output? I have no clue why. They are both using the same shortcode. Again I think the fax tone is throwing it off because I can dial an 800 fax number on my desk phone and it works fine. What am I missing? THANK YOU!
Here's the log of a successful fax going out a non-800 number:
Code:
Call Details DELETED!
Call Ref: 5146 Call length: 00:00:21
Originator
Current State: Connected Time in State: 00:00:08
Currently at: Extn 206, faxport2
Dialed Digits: 91706xxxxxxx
Destination
Current State: Connected Time in State: 00:00:08
Trunk Used: Line: 6 Slot: 2 Port: 2 Channel: 1
Digits sent to Central Office: 1706xxxxxxx
Caller ID sent from Central Office: 91706xxxxxxx
Call target / Routing information
Short Code matched: 9N, Dial, System
Call Recording: No
Redirected to Twin: No
Routed across SCN trunk: No
Retargeting Count: 0
Trace Output:
11/21/12 3:46:30 AM-992ms Line = 6, Channel = 1, Q.931 Message = Connect, Call Ref = 5146, Direction = To Switch
11/21/12 3:46:30 AM-995ms Call Ref = 5146, Originator State = Connected, Type = User, Destination State = Connected, Type = Trunk
11/21/12 3:46:30 AM-995ms Call Ref = 5146, Answered, Line = 6, Channel = 1Notice the dialed digits are all at once. Here's a log of when I try to fax to an 800 exchange:
Code:
Call Details DELETED!
Call Ref: 5144 Call length: 00:00:09
Originator
Current State: Dialling Time in State: 00:00:08
Currently at: Extn 208, faxport4
Dialed Digits: 918
Destination
Call target / Routing information
Short Code matched: 9N, Dial, System
Call Recording: No
Redirected to Twin: No
Routed across SCN trunk: No
Retargeting Count: 0
Trace Output:
11/21/12 3:41:52 AM-184ms Extension = 208, Digit dialed, Digit = 1
11/21/12 3:41:52 AM-386ms Extension = 208, Digit dialed, Digit = 8
11/21/12 3:41:52 AM-387ms Call Ref = 5144, Short Code Matched = System, 9N
11/21/12 3:41:52 AM-589ms Extension = 208, Digit dialed, Digit = 8
11/21/12 3:41:52 AM-779ms Extension = 208, Digit dialed, Digit = 8
11/21/12 3:41:52 AM-981ms Extension = 208, Digit dialed, Digit = 3
11/21/12 3:41:53 AM-183ms Extension = 208, Digit dialed, Digit = 3
11/21/12 3:41:53 AM-385ms Extension = 208, Digit dialed, Digit = 8
11/21/12 3:41:53 AM-589ms Extension = 208, Digit dialed, Digit = 9
11/21/12 3:41:53 AM-777ms Extension = 208, Digit dialed, Digit = 5
11/21/12 3:41:53 AM-979ms Extension = 208, Digit dialed, Digit = 5
11/21/12 3:41:54 AM-183ms Extension = 208, Digit dialed, Digit = 7
11/21/12 3:41:58 AM-389ms Call Ref = 5144, Originator State = Dialling, Type = User, Destination Type = none
11/21/12 3:41:58 AM-391ms Line = 5, Seized, Channel ID = 23, Call Ref = 5144
11/21/12 3:41:58 AM-393ms Line = 5, Channel = 23, Q.931 Message = Setup, Call Ref = 5144, Direction = From Switch, Calling Party Number = 731xxxxxxx, Called Party Number = 18883389557
11/21/12 3:41:58 AM-412ms Line = 5, Channel = 23, Q.931 Message = CallProceeding, Call Ref = 5144, Direction = To Switch
11/21/12 3:41:58 AM-414ms Call Ref = 5144, Originator State = Dialling, Type = User, Destination State = Dialling, Type = Trunk
11/21/12 3:41:58 AM-659ms Line = 5, Channel = 23, Q.931 Message = Disconnect, Call Ref = 5144, Direction = To Switch, Cause Code = 57
11/21/12 3:41:58 AM-659ms Line = 5, Channel = 23, Q.931 Message = Release, Call Ref = 5144, Direction = From Switch
11/21/12 3:41:58 AM-665ms Line = 5, Channel = 23, Q.931 Message = ReleaseComplete, Call Ref = 5144, Direction = To Switch
11/21/12 3:41:58 AM-667ms Call Ref = 5144, Originator State = Dialling, Type = User, Destination State = Clearing, Type = Trunk
11/21/12 3:41:58 AM-667ms Call Ref = 5144, Disconnect from Destination EndNotice how it is only dialing 3 digits under DIALED DIGITS and then dialing more in the trace output? I have no clue why. They are both using the same shortcode. Again I think the fax tone is throwing it off because I can dial an 800 fax number on my desk phone and it works fine. What am I missing? THANK YOU!
