Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
IP Office 500 R5.0
- Thread starter tdsitek
- Start date
MandyDroid
Programmer
Not sure if you can breakout of a huntgroup voice mail but there is a setting in the IPO Manager - System - Voicemail
DTMF Breakout: Software level = IP Office 5.0+
Previous breakout numbers for a user mailbox were set through the user voicemail settings. IP Office 5.0+ allows system defaults to be set. These are then applied to all user mailboxes unless the users own settings differ.
· Reception / Breakout (DTMF 0)
The number to which a caller is transferred if they press 0 while listening to the mailbox greeting rather than leaving a message (*0 on embedded voicemail).
· For systems set to Intuity emulation mode, the mailbox user can also access this option when collecting their messages by dialing *0.
· If the mailbox has been reached through a call flow containing a Leave Mail action, the option provided when 0 is pressed are:
· For IP Office mode, the call follows the Leave Mail action's Failure or Success results connections depending on whether the caller pressed 0 before or after the record tone.
· For Intuity mode, pressing 0 always follows the Reception / Breakout (DTMF 0) setting.
· Breakout (DTMF 2)
The number to which a caller is transferred if they press 2 while listening to the mailbox greeting rather than leaving a message (*2 on embedded voicemail). Pre-IP Office 5.0 this option is not support for Voicemail Pro running in IP Office mailbox mode.
· Breakout (DTMF 3)
The number to which a caller is transferred if they press 3 while listening to the mailbox greeting rather than leaving a message (*3 on embedded voicemail). Pre-IP Office 5.0 this option is not support for Voicemail Pro running in IP Office mailbox mode.
Avaya, Panasonic, Polycom, APC, MCP, A+
##################################
"When I was a child, I spoke like a child, I thought like a child, I reasoned like a child.
When I became a man, I gave up childish ways.
DTMF Breakout: Software level = IP Office 5.0+
Previous breakout numbers for a user mailbox were set through the user voicemail settings. IP Office 5.0+ allows system defaults to be set. These are then applied to all user mailboxes unless the users own settings differ.
· Reception / Breakout (DTMF 0)
The number to which a caller is transferred if they press 0 while listening to the mailbox greeting rather than leaving a message (*0 on embedded voicemail).
· For systems set to Intuity emulation mode, the mailbox user can also access this option when collecting their messages by dialing *0.
· If the mailbox has been reached through a call flow containing a Leave Mail action, the option provided when 0 is pressed are:
· For IP Office mode, the call follows the Leave Mail action's Failure or Success results connections depending on whether the caller pressed 0 before or after the record tone.
· For Intuity mode, pressing 0 always follows the Reception / Breakout (DTMF 0) setting.
· Breakout (DTMF 2)
The number to which a caller is transferred if they press 2 while listening to the mailbox greeting rather than leaving a message (*2 on embedded voicemail). Pre-IP Office 5.0 this option is not support for Voicemail Pro running in IP Office mailbox mode.
· Breakout (DTMF 3)
The number to which a caller is transferred if they press 3 while listening to the mailbox greeting rather than leaving a message (*3 on embedded voicemail). Pre-IP Office 5.0 this option is not support for Voicemail Pro running in IP Office mailbox mode.
Avaya, Panasonic, Polycom, APC, MCP, A+
##################################
"When I was a child, I spoke like a child, I thought like a child, I reasoned like a child.
When I became a man, I gave up childish ways.
- Thread starter
- #3
MandyDroid
Programmer
have you tryed the system default area -- I am not sure there is an option for huntgroup breakouts
Avaya, Panasonic, Polycom, APC, MCP, A+
##################################
"When I was a child, I spoke like a child, I thought like a child, I reasoned like a child.
When I became a man, I gave up childish ways.
Avaya, Panasonic, Polycom, APC, MCP, A+
##################################
"When I was a child, I spoke like a child, I thought like a child, I reasoned like a child.
When I became a man, I gave up childish ways.
- Thread starter
- #6
Telecomboy
Programmer
Go into Voicemail Pro, under Groups, add a Group (you will choose the existing group from the drop-down menu) and create a leave mail action. You can then set-up a menu off the start point to include a 0-out wherever you want.
- Thread starter
- #9
I did that and that worked sort of. What do I have to do, put a menu prompt on there that says "you have reached Hunt Group XYZ, to leave a message press 1, to speak to an operator, press 0"? I don't know if that is going to work for them. Anyway to get it to go to the Hunt Group VM box and press 0 from there?
If you have vmpro then you could do this
Go to the group "leave" start point
Then put in a menu with a 0 in it
Put in the recording in to the menu
Also put in a timeout and point that to a voice question
Put in a mc_01 as wav (1 sec silence)and put in a record
When you hear the recording(in the menu) you are still in the menu and you can zero out of the menu and point it to where ever you want
If no zero then you get the mailbox
ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
Go to the group "leave" start point
Then put in a menu with a 0 in it
Put in the recording in to the menu
Also put in a timeout and point that to a voice question
Put in a mc_01 as wav (1 sec silence)and put in a record
When you hear the recording(in the menu) you are still in the menu and you can zero out of the menu and point it to where ever you want
If no zero then you get the mailbox
ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
- Thread starter
- #11
tdsitek
do you mean pressing 0 once the recording starts?
that doesn't work for users either, but otherwise you can do as TLPETER suggested, or Kyle has it on his website to see (makes it easier to cheat off something you look at ;-) )
Joe W.
FHandw., ACS
I don't suffer from insanity
I enjoy every moment of it
do you mean pressing 0 once the recording starts?
that doesn't work for users either, but otherwise you can do as TLPETER suggested, or Kyle has it on his website to see (makes it easier to cheat off something you look at ;-) )
Joe W.
FHandw., ACS
I don't suffer from insanity
I enjoy every moment of it
- Thread starter
- #14
- Status
