IP Office 500 lifespan 2

[techjulie]

I have an IP Office installed 6 years ago and am trying to determine when I should budget for a replacement system. We are a school so our budget cycles are very long. I saw the Avaya bankruptcy considerations but just looking at hardware considerations. This (

https://downloads.avaya.com/css/P8/documents/10017251)

didn't have an end of life for support listed for IP Office 500.
I've got a 2 control units, 2 analog expansion cards, 5 analog expansion modules, with VMPro using 5410s and 5402s for ~145 phones in all. We don't use the IP capabilities at all.
We have a couple dead analog ports but otherwise everything is working fine now.

1) What am I missing in the life cycle doc that it doesn't list IP office 500? It lists a IP Office Platform 8.1 with parts support ending 2020.

2) How much have prices gone up in 8-10 years? $60K job in 2008 is generally kinda sorta about what in 2018?

3) Any thoughts of "break even" point of replacing parts via whole new system. Non-sophisticated non-mobile users don't need any new features so that's not a reason to upgrade but reliability is a must.

Thanks! I appreciate your input!

 

[kyle555]

Environmental considerations are generally where I see the most failures. The parts to keep your system running aren't all that expensive.

For the most part, you wouldn't need to replace cards or sets to upgrade or maintain. Though, you say 2008 - so maybe some parts don't work with the latest and greatest.

It always boils down to the same thing - most vendors keep enough of your investment on the table for it to not make sense to switch to something else. Even then, I'm sure a local Avaya shop would be happy to quote you a maintenance agreement or maybe do per-incident support if you wanted to keep your current setup running for another few years without entertaining an upgrade.

 

[qtelcom]

This is a tech forum, so your gonna get techie answers.

1. I don't know. IP500v2's are still being put in as new today.

2. who knows? but figure it will cost more.

3. break even point? -The most expensive part from what you listed will be the digital expansion modules. (you list analog expansion modules, yet you say 5410's & 5402's phones which are digital endpoints. Either way they are the most expensive material price for the 30 port versions ~$4200 for analog and ~$3900 for digital 30 port versions & this is NPL/MSRP US pricing)

4. Moving forward, for the next system you'll be interested in IP sets with a proper network design, imagine moving all those teachers/staff around (which happens every year) and they just take their desk set with them and plug into the network jack and it's done and they keep their extn number/same phone set (and their own associated germs) and don't involve the local/school tech or any programming/updated spreadsheet changes.

5. Have a nice day!

 

[budbyrd]

If you have a IPO 500v1 I would recommend replacing the chassis fairly soon. We have had power supply failures on those recently, all put in around the same time frame as yours. That is a fairly inexpensive part.
The phones, while not officially supported with the current hardware do, still work. We have customers using much older legacy sets that are unsupported and still work.

Over all a general rule of thumb with electronics 'life span' is roughly 10 years. But if not abused can last much longer.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[sizbut]

From the IP500 End of Sale notice I have (your link doesn't work by the way).

End of Sale Date (last day to order new systems) 9-January-2012
End of Manufacturer Support for HARDWARE * 9-January-2015
Last day to purchase a new Avaya services contract * 9-January-2013
Targeted End of Services Support** 9-January-2018

* Per Avaya Product Lifecycle Policy
**Avaya Services may revise the Target End of Services Support date based on the availability of quality repair parts and/or
technical support expertise. Customers should always consult any available product Services Support Notices for final
information on product supportability.



Stuck in a never ending cycle of file copying.

 

[Westi]

All hardware for PC's servers and phone system is built for a 5 year working life span after that all you get out of it is gravy.
I installed my system in 2012 and will replace the chassis probably in 2 or 3 years if it lasts that long. It runs 24/7 so h that is a lot of working hours. I regularly vacuum the vents and ensure that nothing blocks any air flow but still will replace it to ensure that my phones are working.
If your system is in a nice cool 18 Celsius server room you probably get 10 years or of it off there are not to many reboots. Depends how importent your phone are to your business.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[edlee321]

imho, you should get at least 10 years out of your telephone system

 

[holdmusic34]

Please refer the MTBF (Mean time between failure) calculator on the knowledgbase for your expected lifespan.

http://marketingtools.avaya.com/kno...poffice/mergedProjects/general/mtbf/index.htm

Increase tractor production for this quarter, Comrade.

 

[techjulie]

budbyrd - Is the power supply integrated to the chassis? I've seen a few comments about the power supplies.

holdmusic - thanks for the link



Thanks! Julie

 

[budbyrd]

Yes the power supply is in the chassis. They updated them in the 500V2 and we have yet to see any problems with those.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'