IP Agent 2

[eclemente]

Hello all, It seem like I would know how to do this but I seem to be missing something here. I need to program a IP agent into the system. I have never programmed one before. I have programmed softphones before and I dont know if the process is the same. Do I have to associate a call master into a IP Agent? Can somebody point me to some documentation that would teach me and explain the process to me. thanks.


Edgar Clemente

 

[skara]

Hi

For IP agent we have stations set as type 606a1 and the rest of the set up for the station is like softphone.

 

[RTMCKEE]

IP agents and IP softphones are exactly the same on the switch side.

We use 6416D+s for our agents phones and we use the same for our IP agents. The difference in the two (besides the licenses) in the user app. Whatever phone you use for your agents, your ip softphone needs all the standard agent buttons (rel, auto in, aux, etc)

All you need to do for a IP agent is program a regular station the same as if they are in the office, but include a password, and set IP SoftPhone? to Y. (we change the Service Link state to perminate, it helps with the call setup time since the agent can leave thier home phone off hook)

The other thing is if you dont have passwords on your agent IDs you will need to set that up aswell.

Like I said other than those two its the same as a regular IP softphone.

FYI.... I learned this by talking to one of our IP agents. You can use the regular IP softphone and have the agent login on the IP softphone exactly like a hard phone and Agent calls will route to the IP phone. I think your not supposed to be able to do this, but I did actually see an agent using the softphone this way.

RTMCKEE

CM 2.1.1
Prologix R9.05
Modular Messaging 1.1

 

[AvayaHelp]

STATION

Extension: 2122 Lock Messages? n BCC: 0
Type: CMIII Security Code: * TN: 1
Port: S00015 Coverage Path 1: COR: 4
Name: IP Agent Test Coverage Path 2: COS: 5
Hunt-to Station:

STATION OPTIONS
Loss Group: 2 Personalized Ringing Pattern: 3
Data Module? n Message Lamp Ext: 2122
Display Module? y
Display Language: english

Media Complex Ext:
IP SoftPhone? y
Remote Office Phone? n
STATION
FEATURE OPTIONS
LWC Reception: spe Auto Select Any Idle Appearance? n
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Idle Appearance Preference? n
Per Button Ring Control? n
Bridged Call Alerting? n Restrict Last Appearance? y
Idle/Active Ringing: continuous

H.320 Conversion? n Per Station CPN - Send Calling Number?
Service Link Mode: permanent
Multimedia Mode: enhanced Audible Message Waiting? n
Display Client Redirection? n
AUDIX Name: Select Last Used Appearance? n
Coverage After Forwarding? s
Multimedia Early Answer? n
Remote Softphone Emergency Calls: as-on-local Direct IP-IP Audio Connections? n
Emergency Location Ext: 2122 IP Audio Hairpinning? y
STATION
SITE DATA
Room: Headset? y
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:




ABBREVIATED DIALING
List1: personal 1 List2: List3:

BUTTON ASSIGNMENTS
1: call-appr 4:
2: call-appr 5: normal
3: call-appr 6: date-time
display station 2122 Page 4 of 4
STATION

FEATURE BUTTON ASSIGNMENTS

1st Column 2nd Column
1: vu-display Fmt: 1 ID: 7:
2: vu-display Fmt: 2 ID: 8:
3: next 9: auto-in Grp:
4: 10: after-call Grp:
5: autodial Number: *04 11: aux-work RC: Grp:
6: mute 12: autodial Number: 17

3rd Column
13:
14:
15: autodial Number: 7148
16:
17: last-numb
18: release

(leave the port as X, it should find the true port for you when you log in the first time)
============================================================
display agent-loginID 2070 Page 1 of 2
AGENT LOGINID

Login ID: 2070 AAS? n
Name: IP Agent 3 AUDIX? n
TN: 1 LWC Reception: spe
COR: 4 LWC Log External Calls? n
Coverage Path: 1 AUDIX Name for Messaging:
Security Code:
LoginID for ISDN Display? n
Password:
Password (enter again):
Auto Answer: station
============================================================

http://support.avaya.com/elmodocs2/ip_agent/r5.0/Installation_and_User_Guide.pdf

Hope this helps you get started.

S8700 & S8710 v12/CMIV/Octel 250/CMS v12/Intuity AUDIX/IP Agent/VOIP/Programming
==========================================================
Does anyone have a quarter, I need to make a phone call?

 

[eclemente]

Thank you all for your response. This will get me started.


Edgar Clemente