Has anyone seen this Offline Upgrade when trying to upgrade to 3.2.5X? I have a 403 that asked me if I wanted to do an offline upgrade and it completed sucessfully. The 406 I have will not upgrade past 3.2.17. Any help on this would be appreciated. I would get out my serial cable but the thing has a 25 port connector. Way to go Avaya!!!!
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IP 406V1 Offline Upgrade
- Thread starter aeverson
- Start date
kwing112000
Vendor
I think i read somewhere that the offline upgrade was for systems with not enough memory. Something about it rebooting to upgrade the memory. I have run into it and it has worked for me. i have only seen this on sites that were never upgraded properly to begin with. i did have one that would not go and we found they had the directories wrong under working directory...
PlatinumGuy
Instructor
The binaries supplied since IP Office 3.1 have grown substantially in size, in most cases by almost 400 KB. Future upgrades using the “Validate” option may not be possible due to a lack of available space in RAM to store the binary during the upgrade.
To overcome this issue when upgrading if a system has insufficient RAM to hold the images, the administrator is presented the option to reboot the system into ‘Offline Mode’, which will free up enough memory to allow the upgrade to take place.
When the Upgrade Wizard runs you will notice that it will perform an “initial check”, this is the stage at which it is checking for available RAM. When a system is in offline mode this is indicated by in the ”Type” column of the upgrade wizard. Offline Mode is only supported from IP Office release 3.1. If the Manager application detects that “offline mode” is necessary any expansion modules selected for upgrade will be deselected and will need to be upgraded after the IP Office main unit has upgraded.
An offline system only provides the services required to perform the upgrade and will not provide full telephony functionality. Remote upgrades (dial up connections) are possible in offline mode.
If a unit is rebooted while in Offline mode it will restart in normal mode. If the IP Office unit receives no communication from the upgrade wizard for 15 minutes when in offline mode, the unit will reboot back into normal mode.
The Upgrade wizard does not automatically track the status of a unit entering Offline Mode. The ‘Refresh’ button should be used to determine when the system has rebooted into offline mode. When the upgrade wizard confirms the system is in offline mode the upgrade can proceed as normal.
Offline mode is not recommended for upgrading multiple IP Office systems in a single operation. Each system should be upgraded in turn.
ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement
To overcome this issue when upgrading if a system has insufficient RAM to hold the images, the administrator is presented the option to reboot the system into ‘Offline Mode’, which will free up enough memory to allow the upgrade to take place.
When the Upgrade Wizard runs you will notice that it will perform an “initial check”, this is the stage at which it is checking for available RAM. When a system is in offline mode this is indicated by in the ”Type” column of the upgrade wizard. Offline Mode is only supported from IP Office release 3.1. If the Manager application detects that “offline mode” is necessary any expansion modules selected for upgrade will be deselected and will need to be upgraded after the IP Office main unit has upgraded.
An offline system only provides the services required to perform the upgrade and will not provide full telephony functionality. Remote upgrades (dial up connections) are possible in offline mode.
If a unit is rebooted while in Offline mode it will restart in normal mode. If the IP Office unit receives no communication from the upgrade wizard for 15 minutes when in offline mode, the unit will reboot back into normal mode.
The Upgrade wizard does not automatically track the status of a unit entering Offline Mode. The ‘Refresh’ button should be used to determine when the system has rebooted into offline mode. When the upgrade wizard confirms the system is in offline mode the upgrade can proceed as normal.
Offline mode is not recommended for upgrading multiple IP Office systems in a single operation. Each system should be upgraded in turn.
ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement
- Thread starter
- #4
I came across that article you posted in one of the older installation notes. I do believe its definitely a problem with the RAM size but the offline upgrade for this unit says that it completes but the version number stays at 3.2.17. I can upgrade to 3.2.17 no problem but the minute I try to use 3.2.59 it bombs. It appears to complete but the version stays the same. I tried down grading and bringing the unit back up through the suggested loads and everything works fine until I try to go to 3.2.5X. I gave up but what I think I may try is simply flashing the box and then let it pull the 3.2.59 firmware via bootp. What do you guys think? I also thought about doing an erase config and then try to do the upgrade. The customer doesnt have a large config. About 100 users, 2 ICR's, and the default SC's. Any help would be appreciated.
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