IO Processor Issue 1

[phvoice]

Hello All,

I am administering a Definity Prologix CSI 9.5 with a R10 patch on it.

The data channels (netcons) and CDR Link keep going down every week or so. I called Avaya and they are saying this is a known issue on the Prologix, and that we are experiencing IO Processor problems. They recommended that we replace our Processor card TN2402.

Anyone else run into this, and have any valuable insight into this issue?

Thank you

 

[phvoice]

As a follow up on this question. I am wondering if our netcon hunt group is set up correctly. Would someone be willing to share a netcon hunt group config?

Thank you

 

[telcoguy]

This is the hunt setup
HUNT GROUP

Group Number: 98 ACD? n
Group Name: @ Netcons Queue? n
Group Extension: 1111 Vector? n
Group Type: ucd-mia Coverage Path:
TN: 1 Night Service Destination:
COR: 1 MM Early Answer? n
Security Code:
ISDN Caller Display:



Page 3 of 10 SPE B
HUNT GROUP
Group Number: 98 Group Extension: 1111 Group Type: ucd-mia
Member Range Allowed: 1 - 200 Administered Members (min/max): 1 /4
Total Administered Members: 4
GROUP MEMBER ASSIGNMENTS
Ext Name Ext Name
1 : 8011 netcon 1 14 :
2 : 8013 netcon 2 15 :
3 : 8015 netcon 3 16 :
4 : 8017 netcon 4 17 :


And you need one of these for each channel: SPE B
DATA MODULE

Data Extension: 8011 Name: netcon 1 BCC: 2
Type: netcon COS: 1 Maintenance Extension:8012
Physical Channel: 01 COR: 1
ITC: unrestricted TN: 1


ABBREVIATED DIALING
List1:

SPECIAL DIALING OPTION:



ASSIGNED MEMBER ( Station with a data extension button for this data module )

Ext Name
1:

 

[phvoice]

Thank you Telcoguy for the info. Our hunt groups are the same. The only difference I notice in our configs is for the Data Mods themselves.

The ITC field is set to restricted, and we have defined COS and COR different then the default one.

Do you know if this would affect the normal operations of the data channels?

Thank you for your time