INVALID MAILBOX - CP 100

[DavidNe]

I have an issue with CP 100 connected to a MICS with 6.1 software.
Here is the issue. My remote user is trying to send callers directly to her mailbox 3000 when she does she get an "invalid mailbox" message. I have remotely accessed the RAD, FEATURE 983 and checked out mailbox 3000 in the "Admin" and "CHNG" and when I input 3000 it states that it's an "invalid mailbox"
So far so good
Now here is the funny part when I access the "DIR" at hit OK at the "NAME" prompt I see the users name there as well as the EXT: 3000. Can someone please shed some light on this matter.

thanks for all the help

 

[BlackCuervo]

Your dialing plan, what about it? can you dial to the DN 3000 from your Automated Attendant? have you done some changes to your system DNs?. Have you ever made a restart to your VM system after these changes in the mailbox?.

 

[CJG3]

Sounds like you have an EXT 3000, but not a MAILBOX 3000.

 

[DigitelD]

I know this may be a stupid question, but is the mailbox initialized?

 

[DavidNe]

BlackC : I can access the MBX from the AAT.
CJ : I left the user a message in the mailbox therefore there must be one.
DigitelD : The only stupid questions, are questions that arent' asked. Yes the mailbox has been initialized.

 

[DigitelD]

Have her get all of her messages out and delete it and recreate it and intitialize it again and see if that helps.

 

[DavidNe]

That worked thanks for the help.

I was hoping for an easier solution though.

Much appreciated.

 

[DigitelD]

Deleting and recreating a mailbox is not a hard task. It only takes a few minutes to do.