Internal Twinning, call transfer between phones.

[KristianFr]

I have a 3720/3725 dect phone set up with the user internal number, and a 1608 with a "virtual" number (non DDI), and defined the number of the 1608 as the twinned phone on the 3720 users Mobility tab in manager.

This works good, but qouted from the help system in the manager: "The twinning user can transfer calls between the primary and secondary phones."

How do I do this? The call appearance button doesnt hold any calls on the 1608.

 

[tlpeter]

Is the 3720/25 twinned to the 1608 or is the 1608 twinned to the dect phone ?

When the dect is twinned to the 1608 then you need to program a "twinning" button on the phone.

When you receive a call and you answer it on the dect phone, you can get that call back to the 1608 by simply pressing the twinning button.


ACSS-sarcaSME

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[KristianFr]

1608 twinned with the dect phone. (Main number is on dect phone),

Tried that a while ago, but it kept asking for what number to twin with, when using the twinning button.
Copy/paste from Manager help: "The button allows the user to set and change the destination for their twinned calls. It can also be used to switch mobile twinning on/off and indicates the status of that setting."

But I have to change the main number and twinned number around and set Twinning button on the 1608?

 

[tlpeter]

You can not assign a twinning button to a dect phone.
If you have a 1608 (not virtual) then assign it to that phone and set the 1608 as the main phone.


ACSS-sarcaSME

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[KristianFr]

Doesnt work?

Main phone is 1608 (extension 102).
DECT phone is 3720, (extension 306).
I set the 306 as the internal twinned phone in the Mobility tab in manager on the 102 user.
I assign a button with action Emulation->Twinning on the 102 user.

Whenever i press the twinning button, (while in call, while not in call, while twinned phone in call, etc) it only asks for number to twin up, internal numbers are not accepted.

There must be some other action button to be used?

 

[tlpeter]

Nope, that is how it works.

What software version do you use ?


ACSS-sarcaSME

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[kwing112000]

i think they changed(Broke) this in R5 and it only works with external twinning.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[tlpeter]

I think you are right.
External works.
Internal should work too but that is my opinion.


ACSS-sarcaSME

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[KristianFr]

6.0(8) on IPO.
1.2200 on 1608L
3.0.7 on 3720

DECT with AIWS.

But last time I tested it, it worked the same way, couldnt get it working, I was using 1 DS phone and one H323 at the time, so i though i had to use DECT to have call transfer between twinned phones.
Used 6.0(8) that time too.

 

[KristianFr]

So functions that clearly is listed in the help-system in Manager does not exist at all?

Weeha... eh..

 

[tlpeter]

I think that the only one who can transfer a call to the twinned phone is the 1608 in this case.

You can not call a twinned phone and also not transfer a call to a twinned phone.
I think that the 1608 can do the transfer.
Can you try ?
Then the doc is right



ACSS-sarcaSME

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[KristianFr]

I can use the 3720 to do a normal transfer to 102, but i cant use the 1608 to do a normal transfer to the same number.

Maximum number of calls is set to 2.

Tlpeter: how do you think I can transfer from the 1608 to the 3720? (Transfer - 102 - Transfer goes to VM).

R102 - Hang up works on the 3720. (Doesnt go to VM).

 

[tlpeter]

Ok 102 is the twinned phone ?
306 is the main phone ?

Normaly you can not call or transfer to a twinned phone so transfer to 102 (twinned phone) should only be possible fot 306 (main phone)

Can you confirm ?

ACSS-sarcaSME

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[KristianFr]

102 is main, 306 is twinned.

I can answer on 306 and transfer to 102, using R102 Hang up.
I can not transfer from 102 to 306, (not even when calling 102 which is twinned with 306).

 

[tlpeter]

You make me confused.
You say: 102 is main,306 is twinned & you say: not even when calling 102 which is twinned with 306

Is 102 twinned to 306 or is 306 twinned to 102 ???

The bottom line is that a twinned phone can not be called.
I think that the main phone is able to transfer to the twinned phone.


ACSS-sarcaSME

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[KristianFr]

306 is twinned with 102

You can never call 306, thats right. But you can call 102 and pick up the call on 306 (isnt that why we twin them?

You can also transfer from 306 to 102, using R102H from the 3720.

But you can not transfer to either 102 or 306 from the 1608. Ideally you should be able to transfer from 1608 to 102, thus enabling to move the call from the 1608 to 3720, but this is not possible. (Goes to VM).

Long story short, theres a feature that Avaya have removed here? It worked before from what I understand, and doesnt anymore. Downgrading to version 4 is not an option

 

[tlpeter]

The 1608 is extension 102.
You can not call your self


ACSS-sarcaSME

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[KristianFr]

Yeah, but the twinned phone is also 102

I give up, sending an request to Avaya, asking if this is a new feature or an error. You can transfer from DECT to 1608, just not the other way.

 

[tlpeter]

You can not have duplicated names and numbers!!!


ACSS-sarcaSME

Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[KristianFr]

Eh, of course nothings duplicated, but when 306 is twinned to 102, 306 acts if is 102. (And therefore it could be a possibility that 306 (twinned to 102), would ring when dialing 102 on the real 102 phone. But, no, it doesnt.