Integrating TDD devices into an existing CMS call center?

[AntiGravityHero]

Does anyone have any insight or experience on integrating Telecommunications Devices for the Deaf (TDD) into an exisiting call center? We would only require one or two devices since this type of traffic is minimal.

Any insight or resources would be appreciated. We've considered just using an off-the-shelf TDD with an analog line at the agent's workstation, but this obviously creates problems with the system thinking the agent is available, etc. Thoughts have been passed around about an analog bridged appearance, but perhaps one of you has a more elegant solution?

Thanks.

 

[jfh9219]

We use TDD, but not through skills based routing. We publish a separate TDD number that terminates at an analog device on a desk. Nothing fancy, but like you, we need to be able to handle such a call.