We have G430 with S8300D LSP registered to remote CM. There are MM714 and MM710 boards inside. Outgoing faxes are working with no problem. However incoming faxes are not working. There can be heard short beep signal without fax tones. Trace shows the station going active and no more else. Is it providers problem? They are using Patton gateway. I gues it could be misconfigured.
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Incoming fax is not working
- Thread starter auskar85
- Start date
- Thread starter
- #2
smokinjoe2938
Programmer
can you provide a trace so we can look at this?
ACSS-SME,ACSS Avaya Aura Session Manager and System Manager,ACSS Avaya Scopia Solution,ACSS Avaya one-X UC Soft Clients,ACSS Avaya Session Border Controller, ACSS Avaya Aura Messaging,
ACSS Avaya Aura Call Center Elite, ACSS Avaya Aura CM and CM Messaging,ACIS Avaya Aura CM and CM Messaging, ACIS SME, ACIS Avaya CM 5.2.1
ACSS-SME,ACSS Avaya Aura Session Manager and System Manager,ACSS Avaya Scopia Solution,ACSS Avaya one-X UC Soft Clients,ACSS Avaya Session Border Controller, ACSS Avaya Aura Messaging,
ACSS Avaya Aura Call Center Elite, ACSS Avaya Aura CM and CM Messaging,ACIS Avaya Aura CM and CM Messaging, ACIS SME, ACIS Avaya CM 5.2.1
- Thread starter
- #4
LIST TRACE
time data
08:28:36 TRACE STARTED 08/21/2014 CM Release String cold-03.0.124.0-21591
08:29:07 Calling party trunk-group 11 member 1 cid 0x3cc
08:29:07 Calling Number & Name XXXXXXXXXXX NO-CPName
08:29:07 dial 1680
08:29:07 ring station 1680 cid 0x3cc
08:29:10 active station 1680 cid 0x3cc
08:29:28 denial event 1189: Normal, unspecified D1=0x83000b D2=0x11f
08:29:28 idle trunk-group 11 member 1 cid 0x3cc
Denial event means hangup of remote side.
smokinjoe2938
Programmer
is this fax call coming into the remote site 1st then going across the network to reach your fax machine?
ACSS-SME,ACSS Avaya Aura Session Manager and System Manager,ACSS Avaya Scopia Solution,ACSS Avaya one-X UC Soft Clients,ACSS Avaya Session Border Controller, ACSS Avaya Aura Messaging,
ACSS Avaya Aura Call Center Elite, ACSS Avaya Aura CM and CM Messaging,ACIS Avaya Aura CM and CM Messaging, ACIS SME, ACIS Avaya CM 5.2.1
ACSS-SME,ACSS Avaya Aura Session Manager and System Manager,ACSS Avaya Scopia Solution,ACSS Avaya one-X UC Soft Clients,ACSS Avaya Session Border Controller, ACSS Avaya Aura Messaging,
ACSS Avaya Aura Call Center Elite, ACSS Avaya Aura CM and CM Messaging,ACIS Avaya Aura CM and CM Messaging, ACIS SME, ACIS Avaya CM 5.2.1
- Thread starter
- #6
smokinjoe2938
Programmer
is this a new install? or a new circuit? maybe a new fax machine if new fax machine scroll through the options and maybe auto answer is not enabled?
ACSS-SME,ACSS Avaya Aura Session Manager and System Manager,ACSS Avaya Scopia Solution,ACSS Avaya one-X UC Soft Clients,ACSS Avaya Session Border Controller, ACSS Avaya Aura Messaging,
ACSS Avaya Aura Call Center Elite, ACSS Avaya Aura CM and CM Messaging,ACIS Avaya Aura CM and CM Messaging, ACIS SME, ACIS Avaya CM 5.2.1
ACSS-SME,ACSS Avaya Aura Session Manager and System Manager,ACSS Avaya Scopia Solution,ACSS Avaya one-X UC Soft Clients,ACSS Avaya Session Border Controller, ACSS Avaya Aura Messaging,
ACSS Avaya Aura Call Center Elite, ACSS Avaya Aura CM and CM Messaging,ACIS Avaya Aura CM and CM Messaging, ACIS SME, ACIS Avaya CM 5.2.1
- Thread starter
- #8
It is new Avaya station. We have swapped from Panasonic. Faxes can send directly to each other, faxes can be send out E1 line, but incoming faxes are not working. E1 lines wasn't used with Panasonic, it is new E1 line. MST log (message trace analyzer) shows disconnect signal from Patton gateway (E1).
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