Incoming call route, time profiles and vm pro

[socalsteve]

I have an incoming call route with a default- VMay AA, Day- VMay AA and Night- VM:Night AA. Day time profile is m-f 8:30am to 5:00pm, night time profile is m-f 5:01pm to 8:29am and s-s 12:00am to 11:59pm. VM Pro modules of Day AA and Night AA are built with menus and different entry prompts are recorded and set. The problem is that the call always goes to Day AA. I am stumped.

 

[thrtnastrx]

Do you have a short code pointed to each AA that you can dial and they answer properly? Sounds like what you have programmed should work but try changing it to: default:VM:Night AA, Day time profile VMay AA and see if that makes a difference. Are you sure the ICR is the right one for the DID you're testing?


APSS - ACIS - ACSS

 

[kholladay]

http://www.ipofficehelp.com/HOWTO_RouteCallsVarious.aspx#AddConditions

Kyle Holladay / IPOfficeHelp.com
ACSS/ACIS/APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[tlpeter]

Don't use the time profile in manager but use conditions in VMPro.
You will only need one module then.

BAZINGA!

I'm not insane, my mother had me tested!

 

[socalsteve]

so will it not work with time profiles? i have used conditions in vm pro a long time ago and i think i still have brain damage from it.

 

[socalsteve]

it is the only incoming call route in the system.

 

[tlpeter]

It does work but i think your profiles are not ok.
But why use them?

Just make a condition in VMPro with the correct times and then use the condition action and use true and false to the right AA

BAZINGA!

I'm not insane, my mother had me tested!