Identify idle/abandoned station - last call to/from station

[mnealtx]

As a cost savings measure, we have been tasked to remove stations that are abandoned/idle.

Is there any way to find out the date of the last call made to/from a station?

Thanks in advance for any help.

- Mike

 

[fataldata]

Do you have cdr (Call Detail Recording)? That's the only way I know of.

 

[mnealtx]

I was afraid that was going to be the answer... we have a *very* basic text based CDR, not sure how well that would serve for capturing negative data.

Thank you for the reply, though!

 

[4merAvaya]

If the phones have been unplugged, you can search for them in the Error Log. Do 'display errors' and put 513 in the Error Type field.

Kevin

 

[mnealtx]

None of our phones are Avaya products, so virtually every analog station out there will throw a 513...that's part of the problem.

 

[Mitch672]

you could always remove them, then just replace the phones if you get a complaint or two.
just "X" them out or un-tti them, if you get complaints, easy enough to put them back.
eventually, remove the wiring as well, once enough time has passed.

Mitch

AVAYA Certified Expert

 

[mnealtx]

That's more-or-less how we do it now... periodically busyout all the 513 errored stations, wait 30 days, then delete the busyouts.

Was hoping there was an easier way, but I guess not.

Thanks for the replies, everyone!