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Huntgroup Voicemail to User 1

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PU36

MIS
Mar 16, 2005
202
US
Is it possible to setup a Huntgroup with two+ phones and if nobody picks up the call, drop the call to the voicemail of one of the extensions in the HG?
 
Not officially (unless you have VM Pro), but if you're half competent at programming you can make it happen that way :)

 
yes with voicemail pro do a leave mail action for the hunt group and point to the user you want

 
You can do this with embossed quite simply.

First create a shortcode say *66 for example. Feature: Voicemail Collect Telephone Number will be #(username. For example if the user was JoeSmith the Telephone number would look like this "#JoeSmith" Make sure it is encased with " ". Also it is the Name field not full name you use. Case sensitive..... Don't forget the #

Next create a phantom user named whatever you want example FWDjoeMBX

Next go to the forward tab on the phantom user tick Forward Unconditional, Forward Hunt Group calls, Forward internal calls. In the Forward Number field put the new shortcode. For this example *66

Next make a new sequential Hunt Group (or Group R9+) name it whatever you want. For example Overflow Joe MBX, Then add the Phantom user (FWDjoeMBX) as its only member

Next set your original Hunt Group to collective or collective call waiting. Voicemail off. Queuing off. No answer time to whatever you desire before it overflows to the intended users mailbox. In our example we will user 18 seconds

Next set the Original Hunt Group overflow tab. click add and add the new Hunt Group (Overflow Joe MBX)in our example. Overflow time -Off, Overflow Mode -Group, Immediate Overflow -Off.



So the call would flow like this...

Call to Original Group Rings desired phones for 18 seconds >>>> Original Group overflows to group named, Overflow Joe MBX>>>> Overflow Joe MBX Groups is sequential and has ONLY one user. FWDjoeMBX>>>>> User FWDjoeMBX is set to Forward Unconditional all internal and Hunt Group calls to *66>>>> *66 is a shortcode that calls directly to leave mail into Joe Smith's mailbox.... TADA!

Works like a champ. been doing it this way since R5. Just did it on a R9.0.4.

Brian

 
Thanks wizfromBiz. It worked PERFECT.
 
That's one way of many to skin this cat. Of course with VM Pro life is a lot easier. It seems that A LOT of customers I get these days are wanting embedded mail (SIGH). Also one of the things I like in R9 is you can exclude Groups from the directory. So if you're in R9+, tick all those overflow groups with EX Directory just like you do with users you want to exclude. Keeps the programming tidy.....
 
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