http Problem 1

[site4sure]

Here is a new one for me. A client of mine can get e-mail, ping websites, ftp through the browser etc, but cannot get on surf the Internet. I have disabled AV, the firewall, etc.etc. and still nothing. Any ideas of what it can be? We have done sypware check, checked for viruses, disabled any uneeded startup items etc. Help would be appreciated.

 

[erikhertzel]

Is the computer getting DNS resolution?

Erik

 

[site4sure]

Hi,

I would think so. It ftps through the browser to like ftp://ftp.site4sure.com, and it gets e-mail just fine but no web.

 

[erikhertzel]

I would try this tool then: It may be your Winsock is corrupt...

http://www.sabethacomputing.com/downloads/winsockfix.exe

Let us know,

Erik

 

[site4sure]

She is trying it so we shall see.

-Chris

 

[site4sure]

Did not work. She just called me. Any other suggestions.

-CJC

 

[erikhertzel]

What exact error message are you getting when you try and surf?

Have you tried any other browser like Firefox, or Netscape...?

Can you ping a domain name (i.e.

http://www.google.com)?

Erik

 

[site4sure]

Hey,

Yeah we have tried other browsers, and same thing. It just says connecting xxx.xxx.xxx.xx and then to page not found. E-mail works, IM works, ftp works, but not http:

 

[erikhertzel]

I am not really sure this will work, but give this a shot:

windowsxp.mvps.org/IEFIX.htm

This does quite a bit of stuff and may fix your problem.

Let us know.

Erik

 

[site4sure]

But why wouldnt like Firefox work?>

CJC

 

[erikhertzel]

I am not sure...just an idea.

This is something that I have not encountered before based on your symptons...

Wierd...anyone else have any thoughts...or you may want to move to the forum Browser Issues...

Erik

 

[site4sure]

Ok. How do I move this post.

 

[erikhertzel]

Go to this forum:

http://www.tek-tips.com/threadminder.cfm?pid=608

Post your issues and what we have talked about here...

Erik

 

[BadFrog]

What kind of internet connection is she on? Is the PC connected directly to the internet or going through a router? What OS is she running? Can you release/renew the IP address ok? Any clues from events that led up to this?

"Once you can accept the universe as matter expanding into nothing that is something, wearing stripes with plaid comes easy"
Albert Einstein

 

[site4sure]

She is on DSL. She shares with several other people in the office. They do not have any troubles. IP renews just fine, she cant even get to the router at

http://192.168.0.1

either using Firefox or IE. Windows XP Pro

-CJC

 

[BadFrog]

Can the others get to the router?

"Once you can accept the universe as matter expanding into nothing that is something, wearing stripes with plaid comes easy"
Albert Einstein

 

[site4sure]

Sure thing. No other troubles anywhere.

 

[BadFrog]

Have you tried switching ports on the router or a new lan cable?

"Once you can accept the universe as matter expanding into nothing that is something, wearing stripes with plaid comes easy"
Albert Einstein

 

[site4sure]

Nope. FTP works fine, email, IM etc. Even remotely accessing our other network in Denver, works through Windows Explorer.

 

[BadFrog]

Do they use proxy?

"Once you can accept the universe as matter expanding into nothing that is something, wearing stripes with plaid comes easy"
Albert Einstein