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How to make Audix attendant auto-transfer after delay

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JBrown013

Technical User
Aug 29, 2007
5
US
I've created a basic Auto-attendant in my Audix version 4. I have it transferring calls when someone chooses an option, but I also want to have it transfer to a particular extension when someone just stays on the line without pressing an option. Right now it disconnects if the caller doesn't choose, which is not what I need.

Can someone guide me? (And yes, I'm pretty new at this). Many thanks!
 
Nevermind! I think I figured it out. There was a timeout option at the bottom and I just entered the extension number, and set the treatment as "transfer".
 
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