HOW MONITOR CALLS FROM TEL LINE USING VFP

[remsor]

Hello Experts,

Anybody has an experience on how to develop a application to monitor a call from telephone line.. Sample is if i have a 2 department, in every department there's a individual access code to key in before you can call.. I would like to monitor or save the access code,date and time, and the tel# dial by the user...

Thanks..

 

[Mike Gagnon]

remsor

Most recent telephone systems I have seen are already equipped with their own "reporting" capabilities outside of VFP. You would have to access the switch and download the information. Contact the telephone provider and see if you can retreive the CDRs (Call Duration Records).

Mike Gagnon

If you want to get the best response to a question, please check out FAQ184-2483 first.

 

[remsor]

Mike,

most of them they just record the duration of the call and the tel# what i want is to record a specific pin number of the user and the tel# and the duration of the call..

thanks

 

[robsuttonjr]

I have touched the surface of this. You would have to look into capturing the raw data being pumped out of the switch. You would likely need a special card to do this. These days the switches are all digital and so you would have to have a card that could output the raw data in a text format you could intercept and interpret. I use an Avaya/Lucent Definity Prologix and attached a custom Fox app to the serial ouput to capture the 'CDR' data pumped to it. To capture the data I wanted I simply had to setup the 'CDR' portion of the switch to output this desired data. What kind of phone switch do you have?

 

[remsor]

robsuttonjr,

We are plan to use Panasonic PABX is there a posibility to capture the raw data with this switch. My Manager trying to sure that we can monitor CDR before we buy the switch. Could give me some ideas about this please...

Thanks

 

[wgcs]

You probably want to explore the Exceletel Teletools: They seem very capable of accessing whatever info is available from a PBX. We're using them for manipulating calls, and are very pleased with the quality of the components.

http://www.exceletel.com,

I believe.

 

[Mike Gagnon]

remsor

most of them they just record the duration of the call and the tel# what i want is to record a specific pin number of the user and the tel# and the duration of the call..

The switch we are using IS provising us with what we call "project codes" (pin number) every time it is used. If you don't own the switch, request a configuation change to the CDR, otherwise you can program the CDR to give that info.



Mike Gagnon

If you want to get the best response to a question, please check out FAQ184-2483 first.

 

[robsuttonjr]

You need to talk to the person selling the switch and say that you want to know if the specific model you are looking at has 'CDR' report capability with serial data output. If not ask them if they carry a switch capable of this. Tell them the data you want to capture. If they are unable to provide you with the data stream then look into phone switch's that are PC based. I assume you are looking at Panasonic for cost savings. PC based systems tend to have more features and integration ability than run of the mill key systems. Avaya and Nec switch's are very robust but expensive. You need to purchase a system based on what you need and expect to do years down the road. Right now you need a switch that has a 'CDR' card/ability so request this from the people providing you quotes.

 

[remsor]

Thanks to all..

 

[Kurjo]

The situation Remsor describes, is programmed in the telephone swich with an account code. Every CDR generated from that facility will have a an Account Code (= access key). You can request to your Telephone company to give a report based on the account codes. You have to tel your telephone company to set up your account codes(you should have done it when you set up your account).