How can i configure a DEFINITY acd ... ?

[diembi]

Hello,
I need that extensions can logon independently in DEFINITY's ACDs. I need that one extension can be in READY ON in a ACD and READY OFF in other ACD. How can i configure DEFINITY's ACD for this need.

Thanks and regards.

Dani.

 

[G van Hamburg]

This is how Call Center Deluxe works, because that's what your talking about.

You have to program huntgroups/splits and set ACD to yes. The agents are entered on the third or fourth page.
Then program autodial buttons with the feature access code's for login and logout on ech agent station. (+ the huntgroup/split numbers. One button for each huntgroup/split)
Also program aux and auto-in/manual in per huntgroup/skill.
Now the agents have full control per huntgroup/split.

Note: An agent can ogin to max. 4 huntgroups/skills at the time. You can also make the huntgroup/splits vector controlled for better routing of the calls

 

[diembi]

Hello Brandaris,
Thanks a lot!

I forgot to say in the thread that i am programming in TSAPI CTI. The agent can work in diferent extensions and all actions (READYON, READYOFF, etc, etc) are invoke from client computer.
Your answer resolve this??

Thanks again.
Dani.