Hospitality guest check-out

[TQMike]

Hi all,

as this my first post in this forum, a friendly hello to everyone.
I am a certified Mitel technician and I hope someone here can help me sort out a 3300 hospitality question.

Customer has a 3300 with a PMS connected, however the check-in and check out are not coming through at the moment. I would need to check out a room to change the analogue port of the extension as the current one is faulty (no dial tone).
Customer does not have a 5550 console, just 5330s.
Can't use maid in room to change the status as the port is dead.

Any ideas how I can check out the room from either an IP phone or the web UI?

Thanks
Michael

 

[Lundah]

I don't know of any way to check in/out rooms without a console, but you can use Maintenance Command "pms" to help troubleshoot the PMS link. PMS Trace Enable to see the PMS messages, and PMS State to see the state of the PMS link.

 

[kwbMitel]

Maid In Room would not check it out regardless

Do you know where the PBX connection to the Property Mgmt system is?

If so, is it a serial connection

If so, do you know the communication speed

If so, do you have the means to connect and send data at that speed?

If not, I think you're hooped

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