Hold vs Park problem...

[richarddurham]

I have a location that did have a 401. I replaced/upgraded to a 406. I copied the cfg to the new box and all seemed to work well. Now however the location swears they used to be able to put a call on HOLD and go to any other phone and pick it up by hitting the "Line Appearance" programmed DSS buttons(there are 4-701,702,703,704 for the 4 inbound lines).

Am I missing something?
Thanks

 

[ronromano]

how do you go from a 401 to a 406 by copying the config? Did you just copy the config entities that don't pertain to any particular system and then build the rest from scratch?

 

[richarddurham]

Yes, pretty much that way. Still not sure how they were using the HOLD button and picking up calls at other stations though.

 

[janni78]

Did they have DT phones before and now have DS?

 

[richarddurham]

All are 4412D+ phones

 

[kholladay]

If they were using Line Appearance to pickup the call and the "Can be intruded" and "Can intrude" options are both selected then you can absolutely answer a call held at another extension.

Kyle Holladay
Certified: ACACN, ACSCI, ACSCM, TIA-CTP
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me

 

[richarddurham]

Thanks khollady, that did it. Brain dead I guess here.