Help with Nortel CICS : Do I have CLID?

[SpartaHardwareInc]

Hello,

I am attempting to set up a call log on our Nortel phone system, but I've run into a few issues and I think I figured out the problem. I would just like someone with more knowledge than me to confirm and perhaps give some advice on what I can do next. For context, the system was set up decades ago and I'm not sure by who. We are a small retail hardware store with 4 phones (1 is a T7316E and the other 3 are M7208). I have already gone through the steps to active the call log space for each phone, and each phone is set to log all calls. When I dial Func. 812 on any of the phones is shows "Log is empty". I did some more searching (much of it on these forums) and I decided to check that we have a CLID installed on our trunk. The only number I can find on it is on the front of one of the cartridges "NT7B69AAAA". This appears to be a non-Caller ID cartridge. Am I right in assuming we would need an "NT7B75AAAE" cartridge in order to make the call log/caller ID work?

Thanks for your help!

 

[exsmogger]

Yes, your current trunk cards don't support CLID. You need to swap the NT7B69AAAx for the NT7B75AAAx.

 

[wardy5]

yes. Normally the cartridge will also have " CI" labelled at the top of it as well. Make sure your customer has also subscribed to Caller Id on their line(s).

 

[enet]

Could the nt5b41 card work here?

 

[MooreTel]

Yes it would. Also phones have to ring and have CLID programmed...