Help, I am trying to get my night svc to go to the aa 5

[ATDanno]

I have set up an incoming hunt group that will ring some office phones. When i press my toggle hunt button to night i cant get it to go to my ATT. I tried setting up another night hunt group and put my night fallback to this group but i am having trouble linking this to my AA. When i just put my incoming DID to ATT it goes right into the Auto attendant like it should, but i need to control this by the button.

I gotta have this figured out tonight, thanks in advance.

Dan

 

[gregl45]

in the forwarding of the user in your night group(399) put your shortcode set to forward unconditional also check forwar huntgroup calls. test your shortcode by dialing it from any extension not sure how ATT would work but *80 will. then test by calling your user (399). call your night hunt group. They should all follow your shortcode and go to the AA. Your night service fallback should follow this route as well.

 

[tlpeter]

No need to do this

From the group up

Go in vmpro
Go to the first group in vmpro and setup the ATT in the leave section of the first group (copy and paste)
If it is not in vmpro then create it

Go back to manager and delete the overflow group
Set the voicemail timer as high as possible
Then caller will stay in queue and not go to voicemail

When you set the group in to night service it has no destination and it wil lgo straight to voicemail

But you do not have a mailbox configured, you have the ATT configured





ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[gregl45]

they will both work Peters way is easier. If you would like different AA for day and night you would still need the fallback group and set the night AA to the fallback group leave action.

 

[ATDanno]

Greg,
what am i missing here. in the forwarding of 399, how am i to get it to the AA. any value i put into fowarding unconditional # has to be a real ext. when i try and put a short code in here it give me unknown alias. UGh

i can call the short code *80 and it goes right to the aa.

 

[mattKnight]

>what am i missing here

You are going about this entirely wrong

Follow tlPeter's instructions and you will get there, using shortcodes like this is a real pain to do and maintain.

You are struggling - This is basic stuff and it has taken you 2 days and got you no further forward. This kind of thing takes a reasonable IPO tech about 30 seconds.

Have you had *any* training on this system at all? Do you have a business partner that you can talk to? At this point, I'd suggest you call them!

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[ATDanno]

Every Tech has to start somewhere Matt.
Sorry to get you in a wad over it.

 

[tlpeter]

It is not a problem that you do not know it but believe us and do it our way
Do not use a virtual user and a forward to a shortcode, no need to like matt says

Use the leave start point and you are good



ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TomMills]

Every Tech has to start somewhere Matt.

i agree, but this is real bread and butter stuff, shouldn't take a couple of days to get going, especially when the steps have been laid out.

If you are looking to work with the ipo long term i would take a course and learn that f1 is your friend.

good luck.

http://www.twitter.com/Millsano85

See what my brain does when it's not thinking about phones.

 

[ATDanno]

Negative on the long term on this switch.

hopefully my 1st and last exposure to this system. Thanks for everyone's help.

 

[tlpeter]

ATDanno,

It is not that hard
Try it like i told you and you will see that the ipoffice is very flexible
Every first time is hard when it does not go like you want it to
We can and will help you but you must do as told otherwise it will not work !




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TomMills]

ATDanno, how did you end up working on this one?

http://www.twitter.com/Millsano85

See what my brain does when it's not thinking about phones.

 

[ATDanno]

tl, believe me i have been trying to do as you describe. This is a V3 and the terminology you are describing and what i am seeing is not clear. I have worked on intuity's for years this interface is what has me confused. i come from the Hitachi, nortel mitel side of things, have worked on lucent products for years. I am up early pouring over these ip cd's this morn to get this last ATT issue solved. Many folks on these forums are experts on their particular fields and flat out ridicule a newbie when they miss an easy fix.

Tom, this is a customer of mine that is changing out their hitachi 5100 for this ip office that came from an office they just closed down. Ask me if i could change it out, said sure. Always up for a challenge. Everything has gone fine. Sys up and working ok, but i am changing the AA manually from the manager til i get this button figured out. Not impressed with this ip though. Some times the conversation is very hard to hear and had a bad static issue yesterday system wide that needed a hard reboot. I heard that V3 is a bad soft version. Thats gonna open up a whole other can of worms for this cust. ugh.

 

[TomMills]

What unit is it? what version is it on? Do they have analogue lines?

http://www.twitter.com/Millsano85

See what my brain does when it's not thinking about phones.

 

[ATDanno]

IT is an Ip 403 V3 using vm pro, ATT is the short code for the AA.
2 pri's
incoming DID 3100 i have set to ATT in incoming call route, right now. Have to manually change it to 400 thru manager at 8am. 400 is the day hunt group.

 

[TomMills]

You could just leave it pointed to the AA all the time, and have voicemail pro handle the alternate routing if you are really stuck.

You would need a test condition.

then route to the AA out of hours and the group in hours.

http://www.twitter.com/Millsano85

See what my brain does when it's not thinking about phones.

 

[ATDanno]

Yes, that is the method that i have been studying this morn. I am traveling to the site now, and am going to set that up, thanks!!

 

[ATDanno]

Studied the vm pro last night and this morn. Very cool, got it using test conditions and controlling thru time of day and holidays. working great. thanks for all your help, tom, tlp, greg, west.

Matt....bite me.

 

[Westi]

WOW
I missed all the action, I hate when work gets in the way of the fun stuff.
ATDanno thanks for the star and I see you have been in good hands

Joe W.

FHandw., ACS

I don't suffer from insanity
I enjoy every moment of it

 

[mattKnight]

>Matt....bite me.

No..

Actually I am glad that you have a solution that works for your customer.

IP office is a complex system, more complex than many phone systems. My boss has invested heavily in training for me and other staff. I earn my living working with IPO, as do many here. One of the side effects of the economic downturn is that many companies use cut price techs, who are usually grey market. When they run into issues that a RTFM, or basic training, would solve they run hot-foot to this forum, get a resolution and disappear. This sort of thing directly affects our business - customers cancel their maintenance and go cheap.

If this doesn't apply to you - then I apologise for any offence caused. If this describes you, then I don't mean to be offensive (and having re-read my previous post it is quite possible that I have... we all have bad days!) but many people on the forum share the same view

If you stick with IPO as a system - which it appears that you don't want to, you will find that a vendor training week will unlock much of the system's power and flexibility. I think you'd find it a very worthwhile thing to do.

Just to re-iterate, I am glad that you have finally got sorted with your customer, just make sure that the clock on the voicemail PC is correct (preferably sync'ed to an external source) and that your DST is set correctly (we in the UK have a time change in 3 weeks or so)



Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[ATDanno]

Matt,
My comments were unprofessional and I apologize for them, I had been working on this entire install for 3 days and this was one problem I was looking for guidance on. I am an independent contractor and do quite well on the systems I specialize in. This was a favor to good customer of mine and a formidable challenge for me. Your comment took the wind out of me and caused me to react, these forums ARE for guys like me. I know I can find the best of the best out here. I was not looking for arrogance and condescension, just guidance in the right direction. I taught myself the vm pro last night and understood what many in the conversation were trying to tell me. The fix took 5 min's this morn.

Prior to earlier comments I am quite impressed and happy with this little system.