HELP! Embedded Voicemail - SOE 4.2

[PhoneGuyNJ]

I had this problem in the past where when the SEO gets rebooted, ALL OLD MESSAGES come BACK into users mailboxes. HUNDREDS of them. I patched it to the latest the end of last year, and it had not happened anymore, until today, all the messages are back, and the users cannot even delete them. I am offsite, is there anything I can do remotely? Has anyone had this issue before with Embedded Voicemail? It's almost like it stores all deleted messages with some sort of flag that is getting removed?

 

[hairlessupportmonkey]

please put the poor old SOE out of its misery!!! ;-)

ACSS - SME
General Geek

 

[tlpeter]

Indeed, it is time for retirement
But i still love them, small and all kind of ports on them.
Ideal for demo's


BAZINGA!

I'm not insane, my mother had me tested!

 

[PhoneGuyNJ]

I would love to, but they won't at this point, they want this fixed.. I can understand their frustration.
What I can say is if I go to the file manager for the embedded file management, and there are tons of files in there - but I cannot delete them, and strangely enough, a lot of them go back to 2009. Very Strange

 

[tlpeter]

Pull the card out and put it in a card reader or connect a DTE cable to it and delete it by hand.
Login and type:

AT <enter>
at-debug <enter>

These commands can be used:
ivm-mbox-show - Show mailboxes
ivm-mbox-show nnn - Show contents of specified mailbox
ivm-mbox-clear nnn - Clear specified mailbox
ivm-msg-del nnn dd/dd/dd hh:mm:ss - Delete specified message
ivm-msg-del-all - Delete all voicemail messages

BAZINGA!

I'm not insane, my mother had me tested!

 

[PhoneGuyNJ]

I read somewhere that I can also rename the user? and then put it back?
I really don't want to go out there...

 

[tlpeter]

You have too when the card is full
The only way to remove the messages is all on location.

1 By phone
2 By removing them from the card
3 By DTE


BAZINGA!

I'm not insane, my mother had me tested!