forwarding to a VDN extension

[mrlucio79]

I thought it was possible to forward or send all calls to a VDN number? I am having the hardest time figuring this out. Your input is appreciated!

 

[SF0751]

You can have a VDN as a point in a coverage path (Point1 = v1234). Make sure the "V" is lowercase.

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work."
- Thomas A. Edison

 

[mrlucio79]

I would like for them to hit a FAC button to activate this when they go home. Any idea?

 

[SF0751]

We use a "SEND-CALLS" button; that way they have a light to remind them that their calls are forwarded.

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work."
- Thomas A. Edison

 

[mrlucio79]

thats what I thought i used in the past. But i get a error message that it can't use a VDN number. Here is the message:

"2648" Extension assigned to an object other than a station

 

[SF0751]

Leave the "Extension" field blank on your send calls button (blank applies to the station you have created the button for). Send-Calls will then forward calls to the stations coverage path, which you've already created with a VDN number as a coverage point.

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work."
- Thomas A. Edison

 

[mrlucio79]

Susan, question, is it possible to make a all phones in a hunt group ring at the same time. I know this defeats the purpose of a hunt group. Let me know.

 

[phoneguy55]

Use a coverage answer group not a hunt group for up to 8 phones to ring at once.

 

[mrlucio79]

using the coverage answer group feature, how can i create a night service destination for all the phones in a group. I can do it easily with a hunt group, but i am having a hard time figuring out with a coverage answer group.

 

[phoneguy55]

you could make it part of a coverage path and have it cover to the coverage answer group then your voice mail hunt group.

 

[mrlucio79]

where would i insert the night service coverage point? Here is my setup currently in the system.

The caller calls the main extension: XPORT - 1111
The coverage point for extension 1111 will ring phones (2222&3333)in the cover answer group 5 times then it will go to the next point which is voicemail.

Isn't the voicemail point the dead end for ext.1111?

 

[phoneguy55]

If you want the coverage to move differently between night and day, then use a coverage time of day.

This way:

The caller calls the main extension: XPORT - 1111
coverage time of day X. day=cov path A night=cov path B

You will need to define you day and night hours.

 

[84Mike]

You would probably want to use a coverage-answer-group. I think you can do 8 phones this way.